Residential Services Coordinator I (Downtown Village)

About the role

This is a front-line role that works directly with clients every day. Successful Residential Services Coordinators are dependable, caring, and comfortable working with people from many different backgrounds and life experiences. Success in this role means treating clients with dignity and respect, helping maintain a safe and welcoming environment, connecting people with appropriate resources, and working closely with other staff to support client success. You'll help residents feel supported, address concerns before they become bigger issues, and contribute to positive outcomes for individuals working toward housing stability and independence.

Key Responsibilities

• Welcome clients and conduct intake and orientation activities.
• Provide client-centered support and connect residents to internal and community-based resources such as healthcare, housing, employment, and social services.
• Maintain accurate client records in program databases in compliance with organizational and grant requirements.
• Conduct routine inspections of residential areas to promote cleanliness, safety, and shared community responsibility.
• Collaborate with program staff to identify concerns or barriers affecting client stability and support solution-focused interventions.
• Foster a welcoming, trauma-informed, and culturally responsive residential environment.
• Monitor residential spaces and respond appropriately to client needs or program concerns.
• Complete required trainings and maintain compliance with organizational policies and procedures.
• Perform other related duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent combination of education and relevant experience.
• Minimum of six (6) months of experience in social services, residential programs, customer service, or community support, ideally including work with diverse or vulnerable populations, demonstrating reliability and professional client interaction preferred.

Skills

• Understanding of client engagement practices grounded in compassion, respect, and trauma-informed care.
• Basic documentation and data entry skills aligned with program or grant compliance standards.
• Basic computer proficiency, including Microsoft Office or similar data systems.
• Familiarity with community resources or willingness to learn service navigation processes.
• Ability to manage multiple responsibilities within a fast-paced residential environment.
• Ability to communicate clearly and professionally with clients, colleagues, and multidisciplinary teams.
• Ability to observe, assess situations, and respond appropriately to maintain a safe environment.
• Professional judgment and discretion when handling sensitive client information.
• Dependability, accountability, and strong teamwork orientation.

Schedule

This full-time role supports a 24/7 residential facility and thus candidates will be hired into the following three (3) regular shift schedules, based on organizational need: Day: 7:00 AM – 3:30 PM; Swing: 3:00 PM – 11:30 PM; Grave: 11:00 PM – 7:30 AM. Employees work five (5) days per week to include weekend days and holidays, as assigned. Employees are expected to consistently work these non-traditional schedules and collaborate with team members across different shifts to ensure smooth residential operations.

Compensation & benefits

• The anticipated starting pay rate for this role is $20.00 per hour, paid on a bi-weekly basis. Final placement and starting pay rate will be determined based on the candidate's experience, qualifications, certification status, and internal equity considerations.
• Father Joe's Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities.
• Eligible employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why join Father Joe's Villages

Work with a mission-driven organization committed to ending homelessness and strengthening San Diego communities. Collaborate with dedicated professionals, grow your skills in human services, and make a meaningful impact supporting individuals on their path toward stability and housing.