Residential Services Coordinator

About the Role

Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact. We invite you to be part of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world.

Success at the GSB is defined by The GSB Way—a commitment to shared purpose, community, and excellence in all that we do. We seek individuals who elevate themselves and those around them through the practice of academic candor, generous collaboration, and bringing curiosity and rigor to solving meaningful problems. At the GSB, impact means taking ownership and contributing to a purpose-driven, collaborative, and high-performing community in service to the institution’s mission.

The Stanford Graduate School of Business Facilities and Hospitality Department is looking for an enthusiastic Residential Services Coordinator to join our 24/7 residential operations. You'll work alongside a collaborative team of five fellow coordinators, using your hospitality expertise (ideally with hotel experience) to ensure our residents and guests feel welcomed, safe, and supported. From coordinating programs and activities to maintaining beautiful facilities and solving real-world challenges, you'll play a key role in building a vibrant residential community.

Responsibilities

• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check-in and check-out, billing, audits, and preparing reservation material.
• Review documents and forms for completeness, track files for follow-up, and distribute for review.
• Process and sort all incoming and outgoing mail and deliveries.
• Coordinate logistics for outreach activities, meetings, and events.
• Ensure security and safety of residents, conference, and program guests.
• Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
• Research and resolve routine issues such as service requests and minor maintenance; refer complex issues to other staff.
• Routinely inspect facilities and maintain assigned areas.
• Input data, update electronic databases, websites, literature, and associated materials.
• May collect, gather, and validate data, and prepare basic reports.
• May train and direct day-to-day activities of student and temporary workers.

Requirements

• Associate’s degree and one year of relevant experience, or a combination of education and relevant experience.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

Preferred Qualifications

• A strong background in hospitality and hotel industry experience.
• Demonstrated experience in delivering exceptional customer service in high-pressure environments, with a focus on creating positive visitor experiences.
• Experience working collaboratively in a team-oriented environment, contributing to a shared purpose, and fostering a sense of community.

Physical Requirements

• Often sit and perform desk-based computer tasks.
• Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Schedule

• Regular work schedule is Sunday–Thursday from 2:30 PM–11:00 PM.
• Work shifts may vary depending on staff vacation or time-off requests.
• Must be willing and able to work some holidays.
• Schedule may fluctuate with shifts ranging from 6:30 AM to 11:00 PM.

Work Standards

• Non-remote and 100% onsite.
• Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promotes a culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures.