Residential Services Coordinator

About the role

Lifemoves is a leading provider of housing and services for individuals experiencing homelessness in Silicon Valley. Our mission is to end homelessness by offering interim housing, support services, and fostering collaborative partnerships.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion
• Maintain site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment
• Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed
• Manage facility meals, supplies, and donations, ensuring proper inventory and organizing storage
• Create reports, update shift logs, and participate in meetings to support team collaboration
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all

Qualifications

• Educational Requirements: High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks
• Service Level Qualifications: Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning and practising DEIB and relentless engagement by welcoming everyone with kindness, dignity, and respect. Emotional Regulation: Manages stress and emotions professionally, remaining calm, professional, and supportive even under pressure; applies de-escalation techniques to support safety and positive outcomes. Documentation: Maintains clear, unbiased, and professional documentation and communication. Organization/Prioritization: Demonstrates strong organization, attention to detail, and initiative to ensure smooth operations and positive engagement with clients, colleagues, and partners.

Compensation and Benefits

The pay rate is $21-$23/hr. LifeMoves offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Benefits

LifeMoves offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Schedule

Shift Details: Grave Schedule: Sun-Thursday (12:00AM - 8:30AM)

Pay

The pay rate is $21-$23/hr.