Residential Services Coordinator

About the role

Lifemoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
• General Agency Responsibilities: Fully participate in all required trainings, attend continuing education opportunities, and perform other duties as assigned
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment
• Report maintenance or pest issues promptly and support pest control efforts by maintaining cleanliness and preparing spaces for treatment as needed
• Manage facility meals, supplies, and donations, ensuring proper inventory and maintaining organizing storage
• Support team collaboration by creating reports, updating shift logs, and participating in meetings

Qualifications

• Education: High School Diploma or GED required; 2-3 years of consistent equivalent experience in related field may substitute for formal education
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks
• Service Level Qualifications: Care, Respect, Empathy, Emotional Regulation, Documentation, Organization/Prioritization

Competencies

• Job Knowledge: Understands job duties and performs tasks with accuracy
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities, and actively seeking opportunities to contribute at higher levels in service to LifeMoves and others on the team
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment
• Time Management and Reliability: Manages workload effectively and meets deadlines
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions, shares knowledge, communicates openly, and anticipates needs to support collective goals, builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together

Qualifications

• Satisfactory results of a background check
• Submit proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable
• Supervisory Responsibilities: N/A
• Travel Requirements: This role may include small amounts of travel to training and admin events

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.