Residential Services Assistant

About the role

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Silo Ridge Field Club, set in Amenia, New York.

Key Responsibilities

• Provide exceptional service and communication at all times with members/guests, and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals.
• Secure properties upon members/guests departure.
• Meet members/guests upon arrival and departure.
• Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
• Report any emergency needs to the Director of Residential Services.
• Manage delivery of packages to members’ homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform general maintenance tasks as applicable.
• Assist with coordinating and preparing rental unit usage.
• Maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating.
• Cook offsite meals for members/guests as needed.
• Coordinate with or assist other departments as needed.

Qualifications

• High School Diploma or equivalent.
• Previous experience and proven success in the hospitality or service industry is strongly preferred.
• CPR, First Aid, AED Certification preferred.
• Must have a valid drivers license in good standing.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• $22.00 - $23.00 USD per hour
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture