Residential Service Coordinator (Case Manager) I (69218)

Job Summary

Resident Services Coordinator I (RSC I) develops, coordinates, and monitors individual program plans for assigned residents, focusing on intake assessment, employment, vocational, and educational activities.

Responsibilities

• Conduct intake procedures, including reviewing BOP regulations, Agency/program policies, and employment rules.
• Develop and implement individual program plans and meet with residents regularly to assess progress and address issues.
• Supervise and coordinate activities for assigned residents, both in-house and in the community, including educational, vocational, and employment activities.
• Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons guidelines.
• Participate in group and class programs, including counseling sessions, T-DAT, and outpatient treatment.
• Coordinate resident releases, creating and verifying community release plans.
• Maintain complete resident files and document case activities using electronic case management systems.
• Attend Program Review Team Meetings and advocate for residents with external service providers.
• Perform coverage duties, such as conducting drug tests, issuing incident reports, and maintaining logs and records.
• Participate in training programs and attend mandatory annual training sessions.
• Represent the program to the public and community agencies, providing professional and appropriate communication.
• Assist in ensuring facility compliance with American Correctional Associations standards for accreditation.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in human services, criminal justice, social work, or a related field.
• One year of relevant experience in human services, corrections, or community-based services provision.
• Experience with community corrections services is preferred.
• Effective oral and written communication skills.
• Ability to develop and maintain positive relationships with residents, staff, and community partners.
• Strong organizational, problem-solving, and judgment skills.
• Prioritization of record-keeping, report-writing, and case management skills.
• Working knowledge of computer word processing and spreadsheet programs.

Other

• The position may require driving a company or personal vehicle.
• A valid driver’s license and liability coverage are required.
• CPR/First Aid Certification must be obtained within 60 days of employment and maintained.

Physical Requirements

• Safety to operate a motor vehicle to transport oneself, consumers, and program supplies.
• Travel to assigned locations, standing, stooping, bending, reaching, pulling, pushing, lifting, grasping, climbing, talking, seeing, hearing, and performing basic and light home maintenance activities.
• Continuous or repetitive hand/arm movements while operating office equipment.
• Remaining in a sitting position for extended periods.