Residential Security Team Agent

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We empower prominent organizations, disruptive brands, and influential people to operate with confidence in an uncertain world. Join us to shape global security and guide clients through multifaceted challenges.

Who We Are

Crisis24 – PSG sets the global benchmark in protective services. Our Residential Security Teams (RST) are elite professionals dedicated to safeguarding high-profile residences and their occupants. They operate with discretion, vigilance, and precision, ensuring a secure and seamless living environment.

Who We're Looking For

• A highly disciplined and proactive protector with a strong background in residential security, executive protection, or emergency response.
• Detail-oriented, tactically aware, and capable of maintaining a secure perimeter while delivering exceptional service.
• Understanding of residential environments and ability to adapt to dynamic family routines and estate operations.

Mission Perimeter Security & Access Control

• Monitor and secure property boundaries, gates, and entry points.
• Vet and manage access for visitors, contractors, and deliveries.

Surveillance & Monitoring

• Operate and monitor residential security systems including CCTV, motion sensors, and alarm systems.

Emergency Response

• Act as first responder to medical emergencies, intrusions, fire alarms, and other incidents within the residence.

Routine Patrols & Area Sweeps

• Conduct scheduled and unscheduled patrols of the property, ensuring all zones are secure and free of threats.

Family & Staff Interaction

• Maintain a professional and courteous demeanor while interacting with household members and staff.
• Understand and respect privacy and family dynamics.

Incident Documentation

• Prepare detailed reports on security incidents, maintenance issues, and suspicious activity.

Coordination with Protective Details

• Support mobile executive protection teams during arrivals/departures and coordinate with estate management for seamless operations.

Protocol Enforcement

• Uphold household security protocols, including rules around photography, guest access, and restricted areas.

Experience

• Prior work in Residential Security Teams (RST), Executive Protection, Military, Law Enforcement, or Emergency Response.
• Familiarity with estate operations and high-net-worth residential environments.

Skills & Attributes

• Strong situational awareness and tactical mindset.
• Excellent communication and interpersonal skills.
• Ability to remain calm and decisive under pressure.
• High level of discretion, integrity, and professionalism.
• Familiarity with residential security technologies and protocols.

Preferred Qualifications

• Prior military or law enforcement experience.
• LEOSA/HR 218 or multi-state CCW permit (when/where applicable).
• Specialized training in emergency medicine, crisis management, or surveillance.
• Experience with estate management systems and smart home security platforms.

Elite Benefits

• Medical, Dental, Vision, and Life Insurance.
• Competitive 401(k) with employer match.
• Paid Time Off (PTO).
• Employee Assistance Program (EAP).
• Advanced training in residential protection and defensive tactics.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Equal Opportunity Employer

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.