Residential Security Systems Professional

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity.

About the role

We are seeking a determined Lead Alarm & Certified Security Professional who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This role is for tenured, industry-proven technicians with white-glove customer experience success. You will support a customized approach to new installations, building next-level customer relationships. The role involves visiting customer sites, completing walkthroughs, designing systems, installations with tech enhancements, and partnering with our care team to ensure all customer needs are met. Additionally, you will serve as a tech expert in residential “custom home” installations while ensuring compliance with all relevant regulations.

Responsibilities

• Experience with these specific alarm panels: Qolsys 4 and 5, Honeywell (Vista 20 and 128), DSC (1864, 1616), Concord 4, and familiarity with others such as DMP, 2GIG, and Ademco.
• Troubleshoot technical problems.
• Proficient in drilling for, dropping, and running wires in multi-level homes.
• Replace/Install system components: add-ons, conversions, takeovers, new installs, and service.
• Properly maintain and record inventory transactions job to job.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide recommendations.
• Maintain safety practices to prevent injury and damage to property.
• Maintain a clean and organized workspace/job site, ensuring customer satisfaction.
• Maintain a clean and organized fleet vehicle.

Requirements

• 5+ years of industry experience in residential alarm installations.
• Excellent problem-solving abilities.
• Detail-oriented and committed to delivering high-quality results.
• Relevant certifications and licenses are a plus.
• High School Diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be comfortable climbing ladders and working at heights.
• Must be comfortable working in tight spaces such as crawlspaces, attics, and basements.

Pay

Base Pay Range: $30.00 – $35.00 per hour (or salary equivalent). Eligible for additional earnings based on sales performance and upsell activity.

Benefits

• Medical, Dental, Vision.
• 401(k) with Employer Match.
• Paid Time Off & Paid Holidays.
• HSA/FSA.
• Life & AD&D Insurance.
• Disability Coverage.
• Maternity/Parental Leave.
• Mental & Physical Health Benefits.
• Employee Resource Groups.
• Volunteer Hours.
• Discounted Equipment & Monitoring.
• Employee Referral Program.
• Continuing Education.