Residential Security Agent

Job Description

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

Responsibilities

• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding risks to personnel, property, or privacy.
• Avoid and take action addressing unknown visitors, phone calls, and other contacts.
• Ensure completion of any client required plans, surveys, or reports.
• Assist with customer service issues to ensure a consistently high level of service.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.

Requirements

• All required licenses and certification requirements, including: Currently this is an unarmed position. Current CA state guard card
• Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach
• Valid Driver’s License
• Agent must be of a physical standard to be able to:
• Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain
• Absorb and assist client if injured or need evacuating

Prior Experience

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams
• Executive Protection and/or Tactical training (Military/Law Enforcement)

Safety & Grooming Policy

Safety reasons, all security personnel must wear their hair in a secure, controlled style while on duty. Hair must be styled or secured so it does not obstruct vision, interfere with equipment, or create a risk of being grabbed during a physical altercation. Acceptable methods include tying, slicking, pinning, braiding or otherwise securing the hair. All facial hair must be either clean shaven or kept neat at all times while on shift.

Compensation & Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage.
• Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities