Residential Security Agent, Ad Hoc Part Time (San Francisco Bay Area)

About the role

Concentric is a risk consultancy delivering strategic security and intelligence services globally. We offer strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. We are seeking Residential Security Agents (Ad Hoc, Part-Time) to support our team in the greater San Francisco Bay Area. Ad hoc agents fill shifts during team member PTO, training, call‑outs, special events, and periods of increased client need to provide seamless, uninterrupted protection. The position is on‑site at client locations in San Francisco, Woodside, and Palo Alto, CA, with assignments varying based on client need.

Responsibilities

• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Monitor and manage camera systems, access control technology, and other security tools.
• Monitor critical facility functions as assigned by the client.
• Advise and take action addressing unknown visitors, phone calls, and other contacts.
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff.
• Ensure client deliverables are met across the full suite of security services.
• Proactively communicate with clients regarding risks to personnel, property, or privacy.
• Ensure completion of any client‑required plans, surveys, or reports.
• Assist with customer service issues to ensure a consistently high level of service.
• Communicate with co‑workers, management, clients, and others in a courteous and professional manner.
• Conform to and abide by all regulations, policies, work procedures, and instructions.

Requirements

• Current CA state guard card.
• Current CPR/AED/First Aid certificate.
• Successful track record operating within a high‑touch, customer service environment.
• Appropriate professional bearing and customer service skills.
• Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy.
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
• Excellent written and verbal communication skills.
• Skilled in synthesizing facts, concepts, and principles.
• Emotional intelligence and a customer‑focused approach.
• Valid Driver’s License.
• Physical standard to patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain; assist client if injured or needs evacuating.

Qualifications

• Operational experience with residential security teams, executive protection details and/or high‑profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement).

Benefits

• 401(k) including employer match.
• Paid Sick Leave.
• Coaching and Mentoring Opportun