Residential Sales Manager- Partner Channel

Job Responsibilities

• Own performance outcomes across all contracted D2D sales vendors
• Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity
• Conduct regular business reviews (weekly/monthly) with vendor leadership
• Hold partners accountable to contractual targets, SLAs, and quality standards
• Identify underperformance and drive corrective action plans

Vendor Operations & Oversight

• Serve as the primary point of contact for all external D2D sales partners
• Support onboarding and ramp of new vendor partners and markets
• Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations
• Maintain territory deployment, coverage, and efficiency across vendors
• Audit field activity and sales practices to ensure compliance and brand integrity

Sales Process & Enablement

• Standardize tools, scripts, and best practices across all partner teams
• Partner with vendors to improve training, coaching, and in-field execution
• Support rollout of new products, pricing, and promotional offers
• Ensure consistent customer experience across all outsourced sales channels

Compensation & Contract Alignment

• Partner with internal teams to manage commission structures and vendor payout models
• Validate performance data used for vendor compensation and invoicing
• Evaluate effectiveness of incentive programs and recommend optimizations
• Support contract negotiations with data-driven insights on performance and ROI

Data, Reporting & Insights

• Build and maintain dashboards to provide visibility into partner performance
• Analyze trends across vendors, markets, and teams to identify best practices
• Provide actionable insights to leadership on scaling, optimization, and vendor mix
• Forecast performance and support market expansion planning

Cross-Functional Collaboration

• Partner with Marketing, Finance, and Customer Experience teams to align initiatives
• Ensure smooth handoff between sales, install, and customer onboarding processes
• Support go-to-market execution for new territories and expansion efforts