Residential Sales Associate

Location: Roanoke, VA

Job Type: Full-Time, Commission-Based

About CertaPro Painters

CertaPro Painters® is the largest residential and commercial painting franchise in North America. Since 1992, we've been helping customers beautify their homes and properties with a focus on professionalism, attention to detail, and exceptional service. We are committed to delivering certainty of a job well done through every interaction—from consultation to project completion.

About the Role

We’re looking for a Residential Sales Associate (RSA) to meet with homeowners, provide tailored painting project proposals, and guide customers through our sales process. This is a client-facing, consultative sales role ideal for someone who thrives on relationship-building, enjoys being active in the community, and is driven by results.

Responsibilities

• Conduct in-home and virtual customer consultations using CertaPro’s proven sales process
• Listen to customer needs and create detailed, customized proposals
• Consistently follow up with prospective clients via phone, email, or text until the job is won or declined
• Participate in local marketing efforts including door hangers, yard signs, home shows, and community events
• Maintain and update activities and customer details in our CRM system
• Prepare weekly reports and participate in goal-setting sessions and ongoing sales training
• Ensure smooth project handoffs by communicating scheduling needs to the production team
• Contact completed jobs to ensure customer satisfaction and request referrals

Requirements

• 2+ years of sales or customer-facing experience (in-home sales or construction industry preferred)
• Valid driver’s license with clean driving record
• Strong interpersonal, communication, and presentation skills
• Highly organized, goal-oriented, and self-motivated
• Strong time management and problem-solving skills
• Proficient in technology (CRM systems, Microsoft Office, tablets)
• Willingness to work occasional evenings or Saturdays during peak seasons

Benefits

• Company vehicle
• Business phone
• Tablet or laptop for business use
• Comprehensive sales training and ongoing support
• Commission structure with high earnings potential
• Opportunity to grow within an established, respected brand

Schedule

Monday–Friday. Some evenings and weekends may be required.