Residential Programs Billing Specialist

Location: Hybrid – on-site at 14601 Ramsey Blvd, Ramsey, MN 55303 and remote from a home office. Candidates must reside in or relocate to Minnesota.

About the role

You’ll ensure members are billed accurately for their energy use and help them understand programs that save energy and money. As the go-to expert for residential load control programs, you’ll work with smart devices, electric vehicle programs, time-of-day rates, and Net Energy billing.

Responsibilities

• Audit and analyze residential program meter data to ensure accurate billing.
• Update the Customer Information System (CIS) to match field changes.
• Verify billing components such as transformers, service codes, multipliers, and meter readings.
• Identify and correct potential billing discrepancies proactively.
• Collaborate with internal teams to develop new rates and billing processes.
• Process member and contractor requests for program enrollments, rebates, and load management installations.
• Educate members about load management programs and billing options.
• Help members and contractors troubleshoot issues with load control equipment.
• Schedule service orders, installations, and inspections.
• Maintain accurate member account information in the CIS.
• Assist members in transitioning to Net Energy billing, including updating accounts and reviewing paperwork.
• Maintain and update program procedures, reports, and documents.
• Provide training and support to Member Service and Billing Specialists.
• Identify ways to improve processes to make billing more accurate and efficient.
• Review and process residential rebate requests.

Requirements

• High School Diploma or GED.
• Three or more years of experience in customer service, utility billing, finance, or accounting.

Preferred Qualifications

• Associate’s degree.
• HVAC or electrical knowledge.

Pre-Employment Requirement

Employment is contingent upon successfully completing a pre-employment background check and drug screen.

Pay

Anticipated hiring range: $29.33 – $38.49 per hour. Final compensation is based on qualifications, experience, and skill level. Eligible for an annual bonus with a target payout of 5% based on company performance.

Benefits

• Medical, dental, and vision insurance.
• Health savings account and flexible spending accounts.
• 401(k) plan with generous company matching and non-matching contributions, plus independent investment advisory services.
• Accrued PTO and holiday pay.
• Tuition reimbursement.
• Recognition program and employee referral program.
• Employee activities.
• Company-paid life insurance, short-term disability, and long-term disability.