Residential Program Supervisor

About the role

We're looking for a compassionate and organized leader to support and develop a team of direct care staff while ensuring high-quality, 24/7 services for youth and families. In this role, you will provide coaching, supervision, crisis support, and operational oversight, helping staff succeed and foster a positive, equity-centered team culture. As the Crisis Program Supervisor, you'll oversee scheduling, documentation, compliance, and program performance to ensure safety and effective youth-focused services.

About Seneca

Seneca has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Provide individual and group supervision, coaching, training, and support to direct care staff
• Lead hiring, onboarding, performance management, and staff development efforts
• Foster a positive team culture grounded in anti-racism, anti-oppression, and equitable outcomes for youth, families, and staff
• Develop and manage staff schedules to ensure safe and effective 24/7 program operations
• Maintain awareness of all youth in care and ensure appropriate safety planning and crisis response
• Respond to crises and provide consultation, guidance, and support to staff as needed
• Review, approve, and provide feedback on documentation to ensure compliance, quality standards, and accurate billing
• Monitor program performance, contract requirements, and required data tracking and reporting
• Participate in an on-call rotation and collaborate with multidisciplinary teams to support program operation

Qualifications

Required

• Master’s degree in Social Work, Counseling, Psychology, or Marriage & Family Therapy OR Bachelor’s degree + 3 years of applicable experience
• Applicable experience can include paid or unpaid experience working with youth or families, working in a mental health setting, or providing crisis support to youth
• Be part of a rotating emergency on-call system, scheduled ahead of time
• At least 21 years of age
• Valid driver's license, clean driving record, and insurability through Seneca’s insurance policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Preferred

• Ability to work as part of and facilitate the development of a multi-disciplinary team
• Strong critical-thinking, organizational, and presentation skills
• Supervisory experience

Schedule

• Full-time; four 10-hour shifts per week
• Option 1: Monday – Thursday, 4pm – 2am
• Option 2: Wednesday – Saturday, 8am – 6pm
• Exact schedule can be determined with the program Director
• Rotating on-call shift scheduled ahead of time

Benefits

• Starting salary range: $83,319 – $97,319 per year; actual salary dependent on creditable experience above the minimum qualifications; salary increase every year
• $2,000 sign-on bonus for new Seneca employees
• Additional compensation upon passing the bilingual language proficiency exam
• Mileage reimbursement
• Stipends provided to staff members participating in the emergency on-call shifts
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, fertility coverage
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• 5 weeks of Paid Time Off and holiday pay for required holiday shifts
• Seneca is a Public Service Loan Forgiveness certified employer
• Specialized training and development opportunities through Seneca's Training department
• Promotional opportunities across California and Washington
• Relocation assistance may be available