Residential Program Supervisor

Location: 123 Hamilton St. Dorchester, MA

About the role

Pine Street Inn Supportive Housing provides comprehensive residential, case management, and clinical support services to Supportive Housing tenants. The Residential Supervisor directly supervises a residential team of evening and overnight residential counselors and house managers. The residential services team provides supportive services to tenants in housing helping tenants achieve their highest level of self-sufficiency, through tenant engagement and intervention in the evening and overnight shifts, and in coordination with the Case Management teams who operate in the day.

The Supervisor will coordinate staff coverage for the mobile evening counselors in their portfolio and is responsible for program content including the implementation of effective best practices (Motivational Interviewing, Harm Reduction, and Trauma Informed Care) and ensures the provision of high-quality supports on a 24/7 basis. This will involve hiring, evaluation, training and support of supervisees; ensuring compliance with licensing and legal requirements; and communicating key objectives to staff and ensuring compliance with the same.

The supervisor will monitor and ensure staff compliance with training, safety, mediate issues with tenants, and coordinate the work of this team with the PSI Supportive Housing Case Management, Property Management and Facilities departments, as well as other PSI-Departments. The Supervisor also provides leadership in crisis situations, will carry a cell phone, and will participate in responding to emergency calls in an on-call rotating schedule.

The individual will be self-motivated, with solid communications skills, capable of creating policies, procedures and plans in coordination with their peer Residential Supervisors and the Associate Director of Residential Services. This position requires a great deal of tact, diplomacy and creative problem solving in order to maintain a positive working relationship with our neighbors.

All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally, an annual CORI review will be conducted for the Supervisor. Acceptable results of annual credentialing and CORI reviews will be required of the Supervisor.

Responsibilities

• Directly supervise a residential team of evening and overnight residential counselors and house managers.
• Provide supportive services to tenants in housing to help them achieve self-sufficiency through tenant engagement and intervention during evening and overnight shifts.
• Coordinate staff coverage for mobile evening counselors.
• Implement best practices including Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
• Hire, evaluate, train, and support supervisees.
• Ensure compliance with licensing and legal requirements.
• Communicate key objectives to staff and ensure compliance.
• Monitor and ensure staff compliance with training and safety protocols.
• Mediate issues with tenants.
• Coordinate with PSI Supportive Housing Case Management, Property Management, Facilities departments, and other PSI departments.
• Provide leadership in crisis situations and participate in an on-call rotating schedule for emergency calls.
• Create policies, procedures, and plans in coordination with peer Residential Supervisors and the Associate Director of Residential Services.

Requirements

• High School Diploma.
• 5 years of clinical supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.
• Ability to travel throughout Boston and Brookline.
• Prior experience working with homeless individuals and/or supportive housing.
• Three years’ direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.

Qualifications

• Training in Motivational Interviewing and the Stages of Change model (preferred).
• Knowledge of and strong commitment to harm reduction philosophy, principles, and practices (preferred).
• Knowledge of landlord/tenant procedures, and/or subsidized housing programs (preferred).
• Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised) (preferred).
• Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing (preferred).
• Experience with Trauma-Informed Care (preferred).
• Bilingual in Spanish and English (preferred).

Schedule

40 hours, Sunday–Thursday, 4:00 PM – 12:30 AM, with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation required.

Pay

$61,464.00 - $67,610.40 annually, based on relevant experience and skill set.