Residential Program Director I

About the Role

Oversees the clinical, financial, and administrative operations of specified programs. Ensures proper standards and regulations are adhered to as set forth by the funding sources. Ensures programs meet quality standards and provide value to the public.

Responsibilities

• Directs and manages the activities of program staff.
• Hires staff appropriate to the position and utilizes staff to optimize effort and achieve operational and financial goals.
• Manages staff performance through direction, training, coaching, recognition, rewards, performance reviews, and career development guidance.
• Implements counseling and corrective action programs as necessary.
• Ensures timely and professional intake of prospective persons served, including initial assessments.
• Provides supervision and direction to program staff regarding treatment/support plans and interventions, including rehabilitative strategies.
• Assists managers in completing comprehensive assessments for persons served.
• Participates in internal and external meetings regarding treatment/support planning.
• Researches housing and subsidy opportunities for referred individuals and assists with the application process.
• Provides outreach and fosters environments to support the relationships of persons served.
• Resolves problems for staff and persons served while fostering teamwork and leadership.
• Communicates new and updated policies and directives to staff.
• Ensures quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents.
• Ensures compliance with internal quality standards and external licensing, certification, and accreditation regulations.
• Assists in developing and managing adherence to program budgets.
• Ensures collection of program fees and service delivery data.
• Represents Vinfen in professional, trade, regulatory, and funding source organizations.
• Serves as a resource for program staff, families, friends, neighbors, public officials, and other providers.
• Manages adverse events (e.g., medication occurrences, physical restraints, critical incidents) and ensures corrective actions are implemented and reported.
• Responds to internal and external data collection and reporting requests.
• Ensures program quality, achievement of goals, and manages quality improvements.
• Provides on-call backup and on-site support and intervention when necessary.
• Stores, administers, documents, and disposes of medication for persons served consistent with MAP requirements and company policy.
• Ensures program compliance with Vinfen MAP protocols.
• Maintains and enhances staff’s knowledge of human services issues, trends, and techniques.
• Ensures maintenance and safety of physical sites.
• Performs other related duties as required.

Skills

• Knowledge of human services relative to current assignment.
• Knowledge of operations management procedures and practices.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge and use of advocacy techniques.
• Knowledge of different communication and learning styles.
• Organizational, strategic, participatory, and collaborative skills.
• Knowledge of human, legal, civil rights, community, and other resources.
• Knowledge of available equipment, therapies, and service providers.
• Knowledge of empowerment and self-advocacy techniques.
• Knowledge of formal and informal assessment practices.
• Knowledge of participatory planning techniques.
• Knowledge of crisis intervention techniques.
• Ability to provide leadership and team management to staff.
• Ability to balance many competing priorities.
• Ability to make independent judgments and decisions.
• Ability to work in a professional and confidential capacity.
• Knowledge of personal computer applications and equipment.
• Knowledge of financial management practices in human service organizations.
• Knowledge of documentation requirements.

About Vinfen

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

Qualifications

• A minimum of three years’ experience in progressively responsible human services functions, of which two years have been in a supervisory capacity.
• Experience working with individuals with brain injury preferred.
• A high school diploma or equivalent is required. In some cases, experience may be substituted for academic training.

Driving Requirements

Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as a safe driving record, subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must pass a driver's screening background check.

Physical Effort

• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb as this is a physically active position.
• Must be able to lift at least 25 pounds using proper lifting techniques or a two-person lift.
• Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
• Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
• Ability to assist clients with tasks of daily living.
• Ability to remain in a stationary position 50% of the time as needed.
• Ability to bend, reach, file, sit, stand, and move around the facility.
• Ability to speak, hear, and communicate with clients, staff, and external representatives.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Required Certifications

• CPR is required within two weeks of hire.
• First Aid is required within two weeks of hire.
• MAP is required within 150 days of hire.
• Safety Care is required within 90 days of hire.
• May be asked to obtain CBIS certification (Certified Brain Injury Specialist).
• Other training as assigned.

Pay

USD $60,372.50 - USD $60,372.50 /Yr.