Residential Operations Manager

Major Responsibilities/Activities

• Provide strong, visible, and supportive leadership that prioritizes youth safety and emotional well-being.
• Hold Residential Supervisors and staff accountable for consistent implementation of trauma-informed practices.
• Maintain clear expectations and address performance and safety issues immediately.
• Monitor unit operations closely and intervene quickly when protocols are not followed.

Program Oversight and Operational Accountability

• Oversee Residential and Food Service Programs, ensuring safe and therapeutic daily operations.
• Implement and monitor treatment plans with consistent team accountability.
• Oversee risk-management protocols and address lapses immediately.
• Ensure timely and accurate incident response, documentation, and resolution.

Regulatory Compliance and Quality Assurance

• Ensure compliance with all OMH, OCFS, DOH, and National School Lunch Program regulations.
• Ensure staff follow documentation, audit, and regulatory requirements.
• Lead quality improvement efforts and ensure timely corrective action.
• Identify and address safety and compliance patterns proactively.

Budget and Resource Management

• Approve purchase orders and ensure fiscal alignment with budget.
• Ensure staffing and operational decisions support youth safety and regulatory expectations.

Staff Supervision and Performance Accountability

• Provide administrative and clinical supervision to Residential Supervisors and Food Service staff.
• Maintain accountability for performance through coaching and progressive discipline.
• Partner with HR regarding hiring, retention, and performance issues.
• Ensure supervisors provide consistent oversight and follow-up.

Collaboration and External Relations

• Represent the agency in community meetings and multidisciplinary committees.
• Maintain collaborative relationships with funders, regulators, and partner agencies.