Residential Network Director

About the role

The Network Director provides leadership and operational oversight for a large, multi-site residential network supporting people with intellectual and developmental disabilities who may have a range of other complex support needs. Reporting to the Chief Program Officer, this position is accountable for quality, person-centered service delivery, regulatory compliance, workforce performance, fiscal stewardship, and effective program leadership. The Network Director maintains a visible presence across residential locations and works collaboratively with organizational leaders to address operational needs and advance Trinity Services' priorities, mission, vision, and values.

Responsibilities

• Provides leadership and operational oversight for a large, multi-site residential network, ensuring consistent, effective, and person-centered service delivery across residential locations.
• Ensures high-quality residential supports that promote dignity, choice, independence, community inclusion, individual rights, and meaningful quality-of-life outcomes for people supported.
• Maintains regular on-site presence across residential locations to evaluate service delivery, staff engagement, environmental conditions, leadership effectiveness, and the experiences of people supported. This includes at least one weekday evening each week, with additional presence based on network needs.
• Provides direct supervision, coaching, development, and performance management to assigned leaders, including the Associate Director, and ensures network leadership effectively carries out assigned responsibilities and maintains appropriate oversight of their areas.
• Establishes clear expectations for network leadership and holds leaders accountable for program quality, workforce performance, regulatory compliance, communication, follow-through, and effective day-to-day operations.
• Provides leadership in maintaining a stable, effective, and appropriately trained residential workforce, including oversight of staffing patterns, vacancies, scheduling practices, overtime, employee performance, and retention.
• Ensures residential services operate in accordance with applicable federal and state requirements, Illinois DHS/DD and CILA regulations, accreditation and funding requirements, Trinity Services' policies and procedures, and established