Residential Mortgage Specialist

Role Summary

Drive growth by helping customers secure the right lending solutions while building long-term relationships. You will originate mortgage loans, guide applicants through the process from application through closing, in both refinance and purchase mortgages, and partner across teams to deliver a seamless experience. This role offers strong exposure to multiple business lines and opportunities to expand your lending expertise.

Key Accountabilities

• Originate mortgage loan applications through inbound calls, referrals, and online channels
• Conduct pre-qualification interviews and recommend appropriate loan solutions
• Ensure all applications are complete, accurate, and compliant with regulatory and internal requirements
• Manage mortgage loan pipelines and maintain consistent communication with customers and internal partners
• Build relationships with prospects through follow-up to convert opportunities into funded loans
• Achieve sales goals through outbound outreach, referrals, and multi-channel engagement
• Partner with internal teams to cross-sell products and connect customers to the right solutions
• Support team success by sharing expertise and contributing to process improvements

Required Education & Experience

• Associate's Degree or equivalent combination of education and experience
• 2+ years of experience in consumer lending, loan origination, processing, or credit analysis

Preferred Experience

• Experience in a multi-channel sales environment (branch, call center, or online)
• Knowledge of lending regulations including ECOA, RESPA, and Regulation Z

Pay

This role pays a flat rate of $24 an hour + incentive opportunity.

Benefits

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more
• Personal banking, loan, investment and insurance benefits