Residential Mortgage Originator

Responsibilities

• Interview customers applying for mortgage loan explaining the different financing and mortgage programs available and offer recommendations based on evaluation of individual prospect needs;
• Obtain pertinent financial information and loan information from the customer;
• Analyze the customer’s financial posture to determine if it meets minimum loan criteria established by the Company;
• Deliver required disclosures and other information to customers;
• Affirm applications are completed accurately and contain all required information and supporting documentation;
• Manage expectations regarding processing times and closing dates together with customer;
• Calculate basic financial data relating to credit, complete forms, and deliver/send to customer;
• Follow through and assist in the processing and disposition of loan files from origination to closing, where applicable;
• Enter information into Loan Origination Systems so that loans appear accurately in the pipeline;
• Accurately register loan within established time limit;
• Create supporting files with backup and explanatory documentation and information for underwriting, regulatory and other purposes;
• Deliver/send application and other required information to the Operation Center within established timeline and procedure;
• Communicate initial and any subsequent counter-offer loan decisions directly to customers;
• Explain any additional information needed and assist in securing other required information;
• Help gather needed documentation, clear any conditions and prepare for closing, as necessary;
• Communicate regularly with customers, underwriters, processors, Realtors, closing agents and others during the entire loan process to ensure application proceeds as planned;
• Cook up additional information requests, clarifications and other problem solving as needed so that the process remains on schedule;
• Originate loan applications within individual authority/responsibility; advise applicants of loan decision;
• May participate in closings with buyers, sellers, real estate agents, attorneys, and others;
• As directed, act as liaison between branch offices regarding loan applications; follow through with branch office applications until closing, obtaining commitment papers, surveys, title insurance, employment verifications, etc.; review data with branch office personnel to arrive at a recommendation and satisfactory outcome;
• Maintain a thorough knowledge of secondary market and portfolio loan underwriting criteria;
• Research market to identify individuals and organizations likely to produce referrals and develop relationships to increase the referral flow;
• Ensure referral sources have current information on mortgage products and services;
• Promote and cross-sell all bank services whenever opportunities arise and in accordance with established policies and procedures;
• Respond in a timely manner to telephone and internet inquiries and answer questions concerning loan rates, terms, and related matters, as permitted by law;
• Coordinate sales and product training activities with assigned retail bank branches, visiting the branches, participating in joint sales calls and sales meetings and other branch support activities;
• Actively participate in department training;
• Take applications utilizing the LOS/POS system and utilize the bank mortgage data processing/document retrieval/core banking system;
• Maintain and apply up to date knowledge of rules and regulations for compliance to internal lending controls, regulatory policies, and agency specifications;
• Cook up loan inquiries and applications via the bank online application system;
• Provide direct mortgage assistance to borrowers via this channel as noted in item #1 above.

Qualifications

• Skills and/or experience associated with education beyond a high school diploma;
• Minimum of three (3) years’ experience in related positions;
• Candidates must have an active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), or obtain it upon hire, and meet all NMLS registration requirements;
• Candidates must also undergo a credit check prior to hire;
• Excellent interpersonal relations and communicative skills;
• A thorough knowledge of current lending regulations and procedures.