Residential Monitor and Security (Casa Raphael)

Department: Casa Raphael • Reports to: Operations Supervisor • Full-time, non-exempt

About the role

Under the direct supervision of the Operations Supervisor, the Resident Monitor ensures the safety of the facility, residents, and staff. The role requires strong communication skills and the ability to identify opportunities for improving services.

Responsibilities

• Monitor and limit access to individuals who are not residents, facility staff, volunteers, or authorized visitors.
• Assist Casa Raphael Intake staff as requested by intake and/or clinical staff.
• Assist Case Managers with exiting residents.
• Receive incoming telephone calls and transfer calls to the requested and/or appropriate staff member or voicemail, using the approved greeting.
• Maintain emergency contact information for agencies such as the fire department, crisis center, ambulance service, or paramedical unit.
• Conduct hourly radio and property checks from 10:00 p.m. to 4:00 a.m.
• Conduct room checks at 11:00 p.m., 1:00 a.m., and 3:00 a.m. to ensure resident compliance with program rules and guidelines.
• Safeguard the Security Log, accessible only to security personnel and paid Casa Raphael staff.
• Adhere to program compliance with organization and contractual mandates, including confidentiality laws.
• Communicate and adhere to program policies and procedures, including SUDPOH, Casa Raphael Operations Manual, Employee Handbook, and Health/Safety Handbooks.
• Perform other duties as assigned by the Operations Supervisor.

Work environment & physical demands

• Sitting at a desk for extended periods.
• Answering or making calls on the telephone for extended periods.
• Using a keyboard for research and written communication for extended periods.
• Looking at a computer monitor for extended periods.
• Frequent standing, walking, reaching, lifting, and stooping.
• Lifting and moving up to 25 pounds; standing and walking are routine elements of the position.
• Exposure to low to moderate noise levels.

Requirements

• High School Diploma or GED.
• One (1) year of residential security experience.
• CPR and First Aid certification (preferred).
• Peer experience (preferred).
• Bilingual speakers of any language (preferred).

Skills

• Ability to communicate in person, over the phone, and in writing.
• Adherence to policies and procedures.
• Effective problem-solving and composure in high-pressure situations.
• Ability to work independently with minimal supervision.
• Problem-solving and conflict resolution experience.
• Compassionate, culturally responsive, person-centered service approach.
• Knowledge of overdose prevention and Naloxone distribution emergency response.
• High proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Working knowledge of standard office equipment.

Benefits

• 14 paid holidays.
• Paid vacation and sick leave.
• 100% employer-paid medical, dental, vision premiums, and group life insurance.

Pay

$20.00 hourly

Schedule

Saturday – Wednesday, 10:00 PM – 6:30 AM (overnight shift)