Residential Market Specialist

About the role

At Maymont Homes, our success starts with people—our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Responsibilities

• Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready
• Perform basic maintenance tasks including replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage remotes
• Prepare homes for move-in by identifying and resolving outstanding issues, removing temporary signage, rekeying locks, and installing permanent lockboxes
• Assist with utility inspections and ensure proper transfer or maintenance of services
• Verify and address HOA, HUD, city, and municipal inspections or code violations
• Schedule and oversee part-time team members to ensure productivity and efficient task completion
• Communicate effectively with cross-functional teams, using technology to document inspections, capture photos, and provide real-time updates
• Serve as the first point of contact for validating reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps
• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Perform light cleaning tasks as needed to maintain property standards

Compliance & Risk Management

• Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines
• Maintain accurate inspection documentation and reporting standards
• Collaborate with local authorities when necessary and post legal notices in compliance with regulations
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, when required

Leadership / Collaboration

• Provide guidance and oversight to part-time team members, ensuring productivity and quality of work
• Collaborate cross-functionally with Operations, Property Management, Construction, and Maintenance teams to support market performance and property readiness
• Promote company values, accountability, and professional standards in all field and team interactions

Performance Expectations & Key Metrics

• Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets
• Accuracy and quality of inspection reports, measured through audits and compliance checks
• Contribution to market performance through occupancy support, reduced downtime, and adherence to property standards
• Maintenance of low move-in maintenance issues, with a target of fewer than 0.5 items per home
• Timeliness and effectiveness in identifying and resolving property issues

Requirements

• High school diploma or equivalent required
• 2+ years of experience in property management, maintenance, construction, or a related field

Skills & Competencies

• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Analytical thinking and problem-solving ability
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to learn and utilize mobile inspection and property management software
• Strong attention to detail and commitment to high-quality work
• Ability to work independently and collaboratively in a team environment

Preferred Qualifications

• Experience with MRI Software or similar property management systems
• Familiarity with fair housing regulations and local real estate laws
• Prior experience managing or coordinating team members in a field environment

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position:

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends