Residential Manager- IDD

About the role

Verland is hiring Exceptional People to provide Compassionate Care as a Residential Manager for our Residential locations in the CLA division. This is a 24/7 on-call, salaried, exempt position based in Squirrel Hill, PA (15217).

Responsibilities

• Oversee day-to-day operations of the home to ensure that daily programs and activities are carried out and documented across all shifts.
• Plan, organize, and direct the operations of the house; reinforce the hierarchy of care and agency expectations.
• Supervise staff and ensure the implementation of individual programs.
• Monitor goal and procedural objectives implemented by direct care staff and report findings to the Program Specialist / Program Specialist Manager.
• Monitor direct care staff functions to ensure the safety and well-being of the individuals.
• Ensure compliance with all applicable state and federal regulations.
• Maintain accurate reporting of incidents and thorough documentation of relevant details.
• Initiate and/or implement employee disciplinary procedures.
• Resolve disputes in a fair and timely fashion by following established Policies and Procedures.
• Interact within the community relative to individual and group needs (e.g., activities, transportation, medical visits, and tours).
• Act as a role model for appropriate employee dress and conduct per Policies and Procedures.
• Maintain the safety of individuals by recognizing conditions that present safety or programmatic concerns.
• Work as a Direct Support Professional as necessary to meet staffing requirements.
• Report all unusual problems to the Program Specialist and/or Health Services Coordinator as appropriate.
• Train and supervise newly hired direct care staff in the house and participate in the training and evaluation of assigned staff.
• Ensure food menus and doctor-prescribed diets are followed and that sufficient groceries are in the house; perform any shopping as needed.
• Ensure that direct care staff complete required reports and documentation using stringent monitoring practices, training, and re-education of staff.
• Ensure all materials and supplies needed for the homes are available, including maintenance issues at assigned homes, as well as vehicle maintenance.
• Conduct monthly fire drills and fire safety trainings as required by regulations.
• Understand and comply with Verland’s Mission and Policies and Procedures & HIPAA policies and educate staff on and enforce compliance with these policies.
• Perform other related duties as required, including but not limited to:
  • Participate in inter-departmental ventures/committees/processes as needed (e.g., Human Resources, Quality Management, Fiscal).
  • Participate in the Inter-Disciplinary Team.
  • Maintain and monitor residents’ adaptive and personal equipment.
  • Recommend goals & activities to the Program Specialist.
  • Complete and submit inter-departmental paperwork as required (e.g., FML, Worker’s Compensation, Change of Status Forms).
  • Complete Medication Administration Practicums, as needed, and complete weekly MAR reviews.
  • Monitor and accurately report staff schedules, house budgets, expenses, and payroll.
  • Attend in-service training sessions and meetings as directed, including supervisory skill training.

Requirements

• Must be able/willing to be on-call 24/7.
• High school diploma or GED certificate required. A Bachelor’s degree in Education is preferred, with experience in the field of Human Services.
• Must possess a working knowledge of residential practices and an understanding of Intellectual and Developmental Disabilities.
• Excellent verbal and writing skills to effectively communicate with individuals and staff.
• Must possess and maintain a valid driver’s license and clean driving record.
• Must be certified in First Aid, CPR, and have all state-required clearances.
• Capable of carrying out planned social, recreational, work, and study activities for a limited number of individuals.
• Skilled in the ability to cope with day-to-day problems and to record and report observations of individuals’ progress, responses, etc.
• Able to maintain an empathetic attitude toward the individuals served.
• Comprehension of, or capability of learning, the fundamental principles and practices of physical and mental health, including appropriate medical terminology.

Benefits

Employees working a minimum of 30 hours enjoy a comprehensive benefits package, including:

• Health (UPMC), Dental, and Vision Insurances (effective the 1st of the month following 30 days from start date).
• Healthcare Flexible Spending Account (HSA).
• 403b – Traditional and Roth with Company Match.
• Tuition Reimbursement (for core positions).
• Competitive PTO Plan.
• 8 Paid Holidays.
• Incentive in lieu of Medical coverage.
• Career Development.
• Whole Person Wellbeing Resources.
• Mental Health Resources and Support.