Residential Loan Processor II

About the Role

This position is responsible for providing efficient, timely support to lenders in the origination of residential loans and facilitating loan management processes. Works self-sufficiently to manage a pipeline, adapts easily to daily priority changes, and utilizes independent judgment to resolve standard file issues.

Responsibilities

• Provides professional, courteous, and efficient service to all internal and external customers while facilitating the loan process.
• Demonstrates working knowledge of secondary market guidelines, effectively researching Fannie Mae and Freddie Mac tools to resolve standard file requirements.
• Provides administrative assistance to the residential loan officers, including inputting and updating loan data in the loan origination system and secondary market investor’s websites.
• Confers with residential loan officers, customers, title attorneys, and surveyors to aid in resolving mortgage issues.
• Assembles and verifies accuracy of residential loan documentation.
• Provides assistance to residential loan officers in preparing and sending secondary market loans to investors for loan decisioning.
• Efficiently navigates the loan origination software system and provides support to internal and external customers.
• Assists in ensuring that documentation in the residential loan files being processed contains proper signatures, dates, and other relevant data.
• Orders and reviews title packages, mortgage inspection plans, appraisals, and verifications.
• Assures regulatory disclosure compliance during the loan process, including HMDA, RESPA, Regulation Z, Regulation B, Flood, and any other applicable regulations.
• Prepares all loan document packages, including but not limited to commitment letters, counter-offer letters, Regulation Z disclosures, and 30-day letters.
• Maintains ongoing communication with customers/clients during and after the loan origination process to request documentation for outstanding approval conditions.
• Proficient in the loan origination process, ensuring quick turnaround times and timely closings.
• Proactively manages pipeline, analyzes and calculates income sources for file completeness, and requests missing documentation.
• Communicates with real estate agents, attorneys, insurance agents, internal loan closers, and all other parties involved to facilitate the loan origination and closing process.
• Performs general filing, typing, and extensive use of a PC.
• Attends staff meetings.
• Performs other miscellaneous duties or special assignments as required or assigned.

Requirements

• High school graduate or equivalent.
• Minimum two years of experience in loan processing or similar background; 3–5 years preferred.
• Elevated knowledge of loan compliance, regulatory issues, and documentation.
• Solid understanding of the loan application and loan closing process.
• Proven ability to deliver quality work during times of increased volumes.
• Ability to interpret title packages and recognize title defects/inaccuracies.
• Strong written and verbal communication, organizational, and interpersonal skills, particularly in working with documentation that requires special or confidential handling.
• Commitment to ongoing learning.
• Excellent customer service skills.
• Ability to adapt to changes in priorities quickly.
• Able to work harmoniously, professionally, cordially, and effectively with others, focusing on the attainment of bank goals and objectives through a commitment to teamwork.
• Proficiency with Microsoft Office products; comfortable learning new software as required.
• Strong attention to detail with good organizational skills.
• Ability to work independently and as a team player.
• Ability to, with or without accommodations, read/see documents and computer screens, communicate in person via telephone or Zoom/Teams calls, and use a computer and other office equipment.
• Dependable and conforms to punctuality and attendance standards.

Working Conditions

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes.
• Normally seated with freedom of movement on a regular basis.
• Extensive operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.
• Must be capable of performing all duties and responsibilities, either unaided or with the assistance of a reasonable accommodation, as determined by management.