Residential Loan Processor/Closer II

Essential Functions

• Manage an assigned pipeline of loan applications by establishing daily priorities for workflow with the support of department leadership.
• Be accountable for the borrower’s experience by meeting and exceeding department turn time expectations and numerical review goals without sacrificing quality standards.
• Ensure the timely closing of all applications.
• Work with underwriters and customers to clear any outstanding conditions.
• Manage vendor process as appropriate (appraisal, title, settlement) while engaging third parties (insurance companies, attorneys, realtors) as needed, to ensure all required documentation is present.
• Keep all interested parties informed of the loan status.
• Utilize all available tools to the fullest extent to better manage your pipeline, evaluate risk, and efficiently work files.
• Ensure the Loan Operations department receives a complete, accurate, organized, and compliant loan file for “on boarding” of new client.
• Prepare closing paperwork for mortgage, equity, and consumer loans.
• Manage any system generated file alerts to ensure compliance in the areas of QM/ATR and/or federally mandated disclosure tracking issues (communicating any/all issues to leadership with urgency).
• Partner with internal QC and document review partners to confirm the accuracy of the closing documents generated (terms, vesting, lien position, etc.).
• Act as a liaison to title vendors, ensuring conveyance steps are handled properly (mortgage payoffs, addressing title encumbrances, etc.).
• Transmit closing documents on time, and with appropriate instructions, to the notary conducting the signing appointment.
• Handle other production support duties as assigned.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank’s internal privacy and ethics standards.

Relationships and Contacts

• Internal: Reports to the Retail Administration Manager. Frequent interaction with Mortgage Loan Officers, Sales Managers, Underwriters, and back office staff.
• External: Frequent contact with customers, realtors, and vendors.

Education And Experience

• A high school diploma or equivalent required, college degree preferred.
• A minimum of 2-4 years’ experience of related experience.

Skills And Competencies

• Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
• Excellent phone etiquette.
• Excellent written and oral communication skills.
• Strong organizational skills.
• Strong time management skills.
• Familiarity with Microsoft Office.
• Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).

Working Conditions

• Traditional office environment with ability to work remotely on a hybrid basis.
• The office is in operation Monday – Friday with operational hours of 8:00am – 5:00pm.

Physical Demands

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work.
• Speaking, hearing, and vision are required to perform essential functions.

EEO Statement

• Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.
• Please contact Human Resources with questions regarding the physical demands of this position.