Residential Loan Administrator

We are looking for a detail-oriented Residential Loan Administrator to support a busy residential lending team in Cos Cob, Connecticut. This is a long-term contract opportunity.

About the role

This position is well suited for someone who thrives in a fast-paced financial services environment and can keep loan documentation organized, accurate, and moving forward efficiently. The role partners closely with lending staff and external contacts to help maintain complete files, timely communication, and strong operational support throughout the mortgage process.

Responsibilities

• Create and maintain residential loan files, ensuring documents are accurately indexed, organized, and updated throughout the lending cycle.
• Prepare routine borrower communications, disclosures, letters, and standardized forms using approved templates and established procedures.
• Review incoming documentation for completeness, proper formatting, and accuracy before routing materials to the appropriate team members.
• Communicate with borrowers and internal lending staff to provide status updates, request outstanding items, and help resolve day-to-day questions.
• Coordinate with third-party contacts such as attorneys, appraisers, insurers, and verification providers to obtain required information on schedule.
• Track pending conditions, follow up on missing items, and raise delays or issues when deadlines may be affected.
• Support loan officers and processors with administrative tasks, reporting updates, and general workflow coordination.
• Maintain spreadsheets, shared folders, and document repositories to support audit readiness, compliance, and overall file integrity.

Qualifications

• Experience in banking, mortgage operations, or financial services is preferred.
• Working knowledge of residential mortgage documents and lending terminology is an advantage.
• Strong administrative skills with the ability to manage multiple priorities while maintaining accuracy.
• Proficiency with Microsoft Excel and electronic document storage or shared file platforms.
• Clear written and verbal communication skills for interacting with internal teams and external partners.
• High level of attention to detail and the ability to handle confidential information with discretion.
• Self-directed, proactive approach with the ability to learn quickly and work effectively in an in-person team environment.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.