Residential Lending Operations Manager

Essential Job Functions / Responsibilities

• Management of Mortgage Underwriters and Underwriting Assistants
• Daily management of Mortgage, Home Equity and Consumer Lending pipelines
• Ensures conformance with established Bank policies and procedures
• Trains, supervises, and motivates department managers
• Prepares and delivers performance appraisals to direct reports
• Works in conjunction with the Quality Control Department
• Provides a lending decision for all mortgage loans up to specified level
• Partners with Origination staff
• Solves conflicts between production staff and underwriting staff
• Assists Mortgage and Home Equity department managers
• Handles customer requests in a timely fashion
• Provides training and support to Mortgage, Home Equity and Consumer Lending production staff
• Supports the Director of Residential Lending Operations
• Represents the Director of Residential Lending Operations on various Bank-wide committees

Qualifications

• Education: Bachelor’s degree or equivalent
• Experience: At least five (5) years’ underwriting experience, with broad knowledge and understanding of all aspects of mortgage lending
• Managerial/supervisory experience: Three (3) or more years’ experience in a high-volume mortgage underwriting environment
• Knowledge: Extensive knowledge of underwriting, secondary market guidelines, and regulatory guidelines
• Skills: Strong communication skills, advanced computer knowledge and skills, thorough knowledge of mortgage products, ability to manage a team, and ability to solve unique issues/problems
• Competencies: Cyber security awareness to protect the digital environment, the Bank, and customers