Residential Lending Operations Manager

Essential Job Functions / Responsibilities

• Management of Mortgage Underwriters and Underwriting Assistants
• Daily management of Mortgage, Home Equity and Consumer Lending pipelines
• Ensures conformance with established Bank policies and procedures
• Trains, supervises, and motivates department managers
• Prepares and delivers performance appraisals to direct reports
• Works in conjunction with the Quality Control Department
• Provides a lending decision for all mortgage loans up to specified level
• Partners with Origination staff
• Solves conflicts between production staff and underwriting staff
• Assists Mortgage and Home Equity department managers
• Handles customer requests
• Provides training and support to Mortgage, Home Equity and Consumer Lending production staff
• Supports the Director of Residential Lending Operations
• Represents the Director of Residential Lending Operations on various Bank-wide committees

Qualifications

• Education: Bachelor’s degree or equivalent
• Experience: At least five (5) years’ underwriting experience, with broad knowledge and understanding of all aspects of mortgage lending
• Knowledge, Skills & Abilities: Extensive knowledge of underwriting, secondary market guidelines, and regulatory guidelines; Strong communication skills; Advanced computer knowledge and skills; Demonstrated experience of managing a pipeline and staff during times of high production volume; Thorough knowledge of mortgage products and the ability to stay abreast of changes; Fluent in use of automated underwriting systems, documentation requirements, bank portfolio, and secondary market investor requirements; Ability to manage a team and ensure consistent delivery of high-quality service to both internal and external customers in a high-volume, deadline driven environment; Demonstrated ability to use critical thinking skills and creativity to develop and implement solutions to unique issues/problems as they arise.
• Competencies: Must have cyber security awareness to protect the digital environment, the Bank, and customers.