Residential Leasing Consultant

What You'll Do

• Deliver an Outstanding Leasing Experience
• Guide prospective residents through the leasing process from initial inquiry to signed lease, virtually (over the phone or via email)
• Respond quickly to leads and maintain consistent communication throughout the customer journey
• Schedule and coordinate apartment tours with on-site teams
• Build relationships with prospects while helping them find the best home to meet their needs
• Drive strong lead-to-lease conversion through exceptional service and follow-up
• Manage the Customer Lifecycle
• Prepare, review, and execute lease agreements
• Process rental applications, verify documentation, and coordinate approvals
• Manage deposits, balances due, concessions, renewals, move-in and move-out documentation and communications
• Ensure prospect, applicant, and resident records are accurate, complete, and compliant with company policies
• Optimize Performance
• Maintain accurate CRM and property management records (Yardi experience preferred)
• Collaborate with sales, marketing, and on-site property teams to ensure a smooth handoff from prospect to resident
• Identify opportunities to improve workflows, eliminate inefficiencies, and enhance the customer experience

What We're Looking For

• 2–5 years of high-volume customer service or off-premise sales environment
• Proven ability to cultivate relationships, and convert prospects into customers through phone and digital communication
• Strong organizational skills, with exceptional attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Experience using CRM systems; Yardi experience is a plus
• Excellent written and verbal communication skills
• A positive, collaborative attitude with a passion for delivering exceptional customer service

Pay

Competitive annual salary of $55,000–$70,000, commensurate with experience.

Schedule

Full-time position with scheduling flexibility based on business needs.

Benefits

Opportunity to contribute to a growing real estate organization with an established presence.

Qualifications

Culture focused on hospitality, teamwork, innovation, and operational excellence.