Residential HVAC Service Technician

About the role

Yellowstone Local is proud to represent Thomas Cooling & Heating, LLC, a trusted residential heating and cooling company serving the Winston-Salem area. They are looking for an experienced HVAC technician who knows how to diagnose problems accurately, make quality repairs, and treat customers right — joining a team that believes in fixing systems properly instead of pushing unnecessary replacements.

Pay & Schedule

• Hourly pay ranging from $25.00 to $30.00 per hour, based on experience and certification
• Full-time position, Monday through Friday
• Typical schedule: 8:00 AM–4:00 PM
• No routine on-call rotation or weekend work; rare emergency weekend coverage may be required on occasion

Benefits

• Health insurance — company pays 50% of employee coverage
• 10 days of paid time off and paid holidays
• 401(k) with company contribution
• Performance-based bonus opportunities
• Professional development and HVAC training opportunities
• Company vehicle provided once you’re ready for independent work

Why You’ll Love It Here

• Join a Winston-Salem-based residential HVAC company where your technical skills and customer service matter
• Join a growing team that values technicians who take initiative, communicate well and take responsibility for the quality of their work
• Work for a company built around honesty, transparency and quality workmanship
• Company culture that values professionalism, teamwork and work-life balance
• Established customer base with repeat clients
• Focus on safe, accurate HVAC service and repairs that address the actual problem
• Build your career through ongoing training and professional development opportunities
• Earn merit bonuses that recognize strong performance
• Grow your residential HVAC service, maintenance, diagnostics, and repair expertise with a company looking for technicians who want to develop alongside the business
• Opportunity to grow into a service leadership/supervisory role over time

Responsibilities

• Work as a Residential HVAC Service Technician in Winston-Salem, North Carolina, helping homeowners maintain comfortable, safe, and efficient homes
• Diagnose residential heating, ventilation, and air conditioning systems and complete repairs efficiently and accurately
• Conduct preventive maintenance, routine HVAC inspections, and system checks to help prevent breakdowns and extend equipment lifespan
• Assist with residential HVAC installations to support proper operation, reliable performance, and energy efficiency
• Service heating and cooling equipment while following applicable HVAC standards and safe work practices
• Work with American Standard equipment (Thomas Cooling & Heating’s primary brand) along with other heating and cooling equipment as needed
• Maintain accurate service records and submit paperwork promptly; collect customer payments when required
• Communicate directly with homeowners to understand their comfort needs, explain findings, and recommend appropriate HVAC solutions
• Deliver professional customer service and quality workmanship that supports homeowner satisfaction and dependable system performance
• Maintain tidy, professional work areas and respect customers’ homes
• Communicate clearly with customers, technicians, office staff and company leadership
• Take ownership of your work in the field and know when additional support is needed
• Be a good representative of Thomas Cooling & Heating

Requirements

• Minimum of 2 years of residential HVAC service technician experience
• Hands-on residential HVAC service experience within the past year, with up-to-date diagnostic and repair knowledge
• EPA certification required
• Valid driver's license and driving record acceptable under company vehicle insurance requirements
• Ability to meet applicable pre-employment drug screening and background check requirements
• Confident troubleshooting heating and cooling systems and tracking problems back to their actual source
• Know how to service and repair residential HVAC equipment using proper diagnostic procedures rather than relying on guesswork
• Know how to use meters, gauges and other standard HVAC testing and diagnostic equipment
• Able to inspect system performance, interpret diagnostic results and determine appropriate next steps based on findings
• Ability to read and write English as needed to safely perform job duties, understand technical information, and communicate with customers
• Ability to communicate technical findings in clear, practical terms so homeowners understand the condition of their HVAC system and available service options
• Ability to move up to 50 pounds and perform essential physical duties with or without reasonable accommodation
• Ability to climb ladders and work in attics, crawl spaces, and other areas commonly encountered during residential HVAC service, with or without reasonable accommodation
• Ability to work independently and manage time effectively
• Stay open to learning new equipment, diagnostic methods, technology and HVAC service practices as the trade evolves