Residential HVAC Service Technician

Mackey Services has been committed to delivering comfort to our customers for over 30 years by providing dependable and professional heating, air conditioning, electrical, generator, and landscaping services. We strive to create an environment where employees are happy, motivated, goal-oriented, and take pride in providing the highest quality care and service for our customers in the Greater Houston and Galveston Area.

About the role

As a Residential Service Technician, you will play a crucial role in maintaining, servicing, repairing, and installing HVAC components. Your expertise in residential systems will be instrumental in exceeding customer expectations.

Responsibilities

• Perform hands-on service, repair, maintenance, and diagnostic work on residential HVAC systems.
• Troubleshoot and diagnose high humidity, standard high to low voltage and communicating systems.
• Provide maintenance on single stage, 2-stage, mini-split and variable speed systems.
• Conduct quality checks through the process upon completion to meet customer expectations.
• Ensure all work meets company standards for safety, workmanship, and customer satisfaction.
• Maintain accurate records of project progress in ServiceTitan.
• Build and maintain strong customer relationships to support repeat business and referrals.

Requirements

• High School Diploma or equivalent; technical training a plus
• 5-7 years’ experience in HVAC industry
• Current Universal EPA certification
• Current TDLR registration
• CRM software experience; ServiceTitan preferred
• Valid Driver’s License with a clean driving record
• Ability to pass a background check and drug test

Pay

$20 - $32 per hour, depending on experience. Performance-based incentives and Level 3 Technicians qualify for 5% commission on eligible sales.

Benefits

• Medical, Dental & Vision Insurance Plans
• 401(k) with Company Match
• Paid Holidays
• Paid Vacation and Sick Leave
• Company Vehicle
• iPad & Cell Phone
• Company Uniform with Cleaning Service
• Tools Program
• Ongoing Training

Skills

• Clear advancement path through Technician Levels 1-3
• Positive Work Environment – You Matter at Mackey!