Residential HVAC Service Technician

Reports to the Residential Service Manager and works under the direct supervision of the Residential Service Manager and/or Service Coordinator.

Responsibilities

• Perform repairs to mechanical and controls of heating, refrigeration, air conditioning, and ventilation equipment sold or serviced by the company.
• Maintain quality of work to company standards and represent the company professionally to promote long-term customer relationships.
• Be courteous, neat, clean, and in uniform on the job.
• Complete repairs and maintenance in a professional and profitable manner.
• Seek assistance if a problem cannot be identified within a reasonable timeframe (typically 1 hour for residential service).
• Adhere to proper procedures for paperwork, including time cards and work orders.
• Collect C.O.D. payments from customers according to service department policy.
• Keep the coordinator informed of location, completed jobs, and next destination.
• Report to the dispatcher upon completion of each job, at the start and end of each day, and notify them of parts needed.
• Maintain service truck inventory according to the standard list; shortages are the technician’s responsibility.
• Maintain and protect company-assigned tools; report deficiencies to the Residential Service Manager.
• Keep the assigned vehicle organized and clean, both inside and out, on a weekly basis; report mechanical issues to the vehicle maintenance coordinator.
• Input/edit model, serial numbers, and filters for customer locations.
• Notify the service coordinator of any absences, with two weeks’ notice for scheduled time off or by 7 a.m. for emergencies.
• Coordinate with the Residential Service Manager or Service Coordinator on matters beyond personal authority or ability.
• Involve customers in company service agreement programs.
• Follow EPA and company CFC policies.
• Be available for after-hours emergency service as per the on-call schedule or as needed by the Residential Service Manager.
• Promote sales of new equipment, service repairs, and HVAC controls.
• Purchase, maintain, and replace personal hand tools, meters, and other specialized tools required for the job.
• Follow all rules and guidelines in the employee handbook.
• Perform any other duties assigned by the Residential Service Manager or Service Coordinator.
• Be available to work out of town with ample notice, which may include overnight stays.

Pay

• Hourly base pay with overtime for hours worked over 40 per pay period.
• Commission of up to 12% of all invoices sold by the technician:
  • 6% on all service work sold by the technician.
  • 6% on all service work self-performed by the technician.

Requirements

• High school diploma; trade school or equivalent preferred.
• Ability to work without close supervision.
• Previous experience troubleshooting electrical, refrigerant, and mechanical systems.
• Basic knowledge of ductwork design and construction.
• Experience in refrigeration pipe fitting and installation.
• Good mechanical skills.
• Ability to perform job duties in a neat, professional manner.
• Strong communication skills and ability to deal diplomatically with customers.
• Minimum of 30 hours of continuing education annually.
• Minimum Type I and II C.F.C. certification.
• Ability to work with step ladders and extension ladders; not afraid of heights.
• Ability to lift at least 50 pounds above the waist.
• Registered with the State of Texas Licensing and Regulations.
• Valid driver’s license and ability to pass insurance requirements.