Residential HVAC Service Technician

Burton Plumbing, a proud brand of Clarion Home Services Group, has served the community for over 25 years. We specialize in plumbing, heating and air, ductwork, insulation, and electrical services. Our mission — “We Answer the Call & Put People First” — reflects a deep commitment to those we serve, a teachable spirit, and a people‑first culture that invests heavily in our crew, prioritizes safety, and celebrates hard work.

Schedule

Full‑time, on‑site and field‑based in Omaha, NE and the surrounding service region. Core schedule is Monday through Friday with daily hours varying based on business demands; up to 40 hours per week with weekly fluctuations due to seasonal needs and project volume. Occasional overtime, evening, or weekend work may be required to meet operational deadlines. Daily travel to residential and light commercial job sites throughout the local branch’s service area.

Benefits

• Prompt benefits coverage: Comprehensive medical, dental, and vision plans effective the first of the month following hire date; HSA and FSA options available.
• Immediate‑vesting 401(k): Eligible after two full months of employment; 100% immediate vesting on all contributions. Company matches 100% on the first 3% of contributions and 50% on the next 2% (up to 4% total match).
• Continuous career growth: Opportunities for regional advancement within the larger Clarion network.
• Next‑level training: Access to Interplay, an advanced Learning Management System with interactive modules for ongoing professional development.
• 100% company‑paid protection: Short‑term disability, long‑term disability, and Basic Life Insurance for you and qualifying spouse/children.
• Generous time off: Robust PTO plan, 6 paid holidays, and up to 3 additional floating holidays.
• Education & well‑being support: Tuition reimbursement, professional development assistance, and a dedicated Employee Assistance Program (EAP).
• Community‑focused culture: Regular team events, community engagement, and a workplace that respects hard work.
• Safety‑first culture: Proactive safety programs, modern equipment, and continuous field monitoring.

Responsibilities

• Diagnose, repair, and install residential and light commercial HVAC systems (including multi‑zone equipment).
• Educate customers on their systems, set clear expectations, and provide top‑tier service.
• Take ownership of individual revenue goals by identifying sales opportunities, providing accurate quotes for enhancements, and meeting performance benchmarks that drive company growth.
• Act as a trusted advisor to clients, explaining the long‑term value of high‑efficiency equipment versus ongoing repairs to help them make informed investment decisions.
• Perform system startups for residential and light commercial HVAC systems.
• Maintain communication with dispatch, management, parts, and installation teams.
• Coordinate with other service trades, contractors, clientele, and vendors as needed.
• Maintain a clean, stocked company truck and stay in sync with parts teams.
• Participate in morning meetings, trade shows, and retreats.

Requirements

• Experience: 1+ years of HVAC troubleshooting, repair, and service.
• Licensing: EPA Universal / Type 2 Certification; valid driver’s license with an insurable driving record.
• Tools: Own basic tools, gauges, and meters.
• Integrity: High integrity with a strong desire for continuous improvement.
• Compliance: Ability to pass a drug screen and background check.

Physical Requirements & Work Environment

• Frequently climb ladders, crawl into tight spaces (attics/crawlspaces), and stand or kneel for long periods.
• Comfortable working in non‑climate‑controlled environments and outdoors in all weather conditions.
• Capacity to lift, carry, and maneuver up to 50 lbs independently and heavier equipment with assistance.

Compensation

• Base pay range: $25.00–$32.00 per hour (starting pay determined by relevant skills, qualifications, professional experience, and internal equity).
• Other compensation: Overtime eligibility and performance‑based incentive bonuses.
• Overtime classification: Hourly, non‑exempt.
• Pay frequency: Bi‑weekly.

The stated range is a good‑faith estimate for this position at the time of posting; actual pay may vary based on the job‑related factors listed above.