Residential HVAC Service Manager - Tired of Private Equity HVAC?

The Role

This is a lead-from-the-front role, not an office position. You will:

• Build and develop a high-performing HVAC service team (starting with 2 techs)
• Hire, train, coach, and hold technicians accountable to high standards
• Set the daily tone for energy, professionalism, and execution
• Run calls as needed to support the team and capture opportunity
• Drive performance across KPIs, revenue, and customer satisfaction
• Implement and refine systems using our proven service framework (Nexstar-based)
• Optimize scheduling and dispatch coordination to maximize efficiency and results
• Conduct job site inspections and uphold workmanship standards
• Manage labor, materials, tools, vehicles, and equipment to maintain margins
• Track department performance, inventory, and operational needs
• Ensure compliance with safety standards, company policies, and local codes
• Resolve customer concerns and protect the customer experience
• Lead weekly technician meetings and deliver ongoing training and development

Who This Is NOT For

This role is not a fit if you are:

• Looking for a primarily office-based management role
• Come from mostly commercial, industrial, or maintenance-only HVAC
• Used to home warranty or property management environments
• Uncomfortable with sales, performance expectations, or accountability

Experience and Capability

We're looking for someone who can build and lead, not just maintain. Experience and capability include:

• 3+ years of HVAC service leadership or management experience
• Strong background in residential HVAC service and diagnostics
• Proven ability to develop technicians and improve team performance
• Proven ability to drive revenue, KPIs, and customer satisfaction
• Comfortable using software platforms, tracking metrics, and making data-driven decisions

Leadership and Ownership

A lead-by-example mindset, willing to get in the field when needed. Ability to coach, motivate, and hold a team accountable. Strong decision-making skills and ownership mentality. High level of organization, follow-through, and execution.

Sales and Customer Experience

A strong belief that customer service and sales go hand in hand. Ability to teach and reinforce a structured sales process. Confidence in presenting options and maximizing opportunity on every call. Understanding of premium service and how to deliver value beyond price.

Work Ethic and Character

High energy, urgency, and bias toward action. Self-starter who does not wait to be told what to do. Strong personal accountability and ownership of results. High integrity, no shortcuts. Valid driver’s license with a clean driving record.

Compensation

$85,000 to $100,000 base salary. Performance-based bonuses up to $20,000+ annually, based on team performance, KPIs, and revenue growth.

What We Offer

• Financial and benefits: 100% employer-paid health insurance, company-paid life insurance, dental, vision, and disability coverage, 401(k) with company match, paid holidays and paid time off
• Tools and support: Company vehicle (take-home), company phone, laptop, iPad, and modern tools, ServiceTitan and fully integrated systems, ongoing training and development

Real Opportunity

The chance to build and shape a residential HVAC department from the ground up. Direct influence over hiring, training, and team development. A leadership team that listens and moves quickly. Proven systems (Nexstar-based) to support execution. A culture built on the values: Bring Amazing Energy, Achieve Top Quality Results, Be Easy to Work With, Never Back Down. High standards without toxic culture. A team that takes pride in their work and supports each other.

Final Word

This is not a role where you sit back and manage. This is where you build, lead, and leave your mark. If that sounds like you, apply now. Stewart Plumbing, Heating, Cooling & Drains: “A Level of Service You Forgot Existed.”