Residential HVAC Field Operations Lead
About the role
You know what a quality residential HVAC installation looks like. You know when a startup isn't right, when a crew is falling behind, and when a small problem on a job is about to turn into a callback. As our Residential HVAC Field Operations Lead, you'll work between the field and the office to keep installation projects moving. You'll be someone crews can turn to when problems arise, while also making sure unfinished jobs, customer concerns, inspections, and quality issues don't fall through the cracks. This isn't an office-only management position. We need someone comfortable getting into the field, looking at the equipment, talking with installers, troubleshooting problems, and determining what needs to happen next.
What your day might look like: one installation crew calls because they're having trouble getting a new system operating correctly—you help troubleshoot the problem or meet them onsite. Another project needs a return visit because additional materials or work are required—you determine what's needed and help coordinate the next step. While reviewing photos from a completed installation, you spot a workmanship issue that should be corrected before it becomes a callback. A homeowner is waiting for an update on unfinished work—you make sure they understand what's happening and when someone will return. Meanwhile, you're keeping an eye on other active installations so today's small problems don't become tomorrow's emergencies.
Responsibilities
- Help keep multiple residential installation projects progressing toward completion
- Troubleshoot equipment, installation, and startup problems
- Provide technical direction and field support to installers
- Step into complicated or troubled jobs when additional experience is needed
- Take ownership of incomplete installations and develop a plan for completion
- Coordinate return visits, corrections, and outstanding installation work
- Review job photos and documentation for quality and completeness
- Identify workmanship concerns before they become callbacks