Residential Helper

About the role

The Helper is responsible for assisting the refuse truck driver on pre‑assigned and special routes to pick up garbage, yard waste, or recycling.

Responsibilities

• Picks up solid waste and places it in the back of a rear‑load garbage truck on specified routes, often done manually or by pushing a toter to a tipper.
• Lifts and carries trash bags, bulk items and containers to the truck for disposal.
• Climbs onto and off of the rear truck step to load refuse, waste and carts.
• Operates the packing mechanism to compact waste into the truck.
• Provides courteous, expeditious customer service to the public and customers, delivering a safe and distinguishably different level of service.
• Exhibits a positive attitude toward company, customer and municipal goals.
• Ensures garbage and recyclables at residences are picked up and transferred properly; may require using a back door.
• Answers resident questions and directs them to Customer Service or the appropriate government office for additional information.
• Complies with all ANSI, OSHA, and company safety policies, including Waste Pro Absolute Guidelines.
• Assists the driver in safely backing up the truck by directing the driver from the ground.
• Cleans behind the compactor blade with a shovel and hoe when directed.
• Sprays and cleans the hopper and truck at the end of each shift or as needed.
• Reports any safety or customer‑service‑related issues to the driver and supervisor immediately.
• Performs manual duties to clean up scattered refuse, cleans up accidental waste spills, and ensures customers’ containers are replaced properly.
• May be required to work during emergency situations.
• Assists other routes as needed to complete daily work.
• Performs other job‑related duties as assigned.

Additional Responsibilities

• Attend and participate in corporation‑sponsored training courses as assigned.
• Stay up to date on current technology used by Waste Pro, as job‑appropriate.
• Carry out any additional duties assigned by the supervisor.

Work Environment

Works in a variety of environmental conditions, including wide temperature and weather variations such as heat, cold, snow, rain, and wind. The role involves exposure to noise, vibrations, fumes, odors, and dust.