Residential Energy Services Consultant

About the role

As the primary customer contact, the Residential Energy Services Consultant proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold-off clearances, removals (permanent and temporary), cut-offs, metering, client jobs, and billing inquiries for gas and electric customers.

Responsibilities

• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, and service concerns
• Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new or expanded service
• Consult with customers on service options and corresponding prices
• Create or cancel work requests, send applications and other correspondence to customers, builders, contractors
• Coordinate installation with internal and external resources, negotiate timelines and required-by dates
• Request plot surveys, boundary lines and other missing information on work requests
• Manage customer contact and expectations for service delivery by identifying and resolving potential issues to completion
• Proactively manage internal work requests by identifying and resolving potential issues to completion
• Provide notification for planned outages to affected customers
• Respond to rate evaluations, bill inquiries, and various service functions
• Initiate customer referrals and promote participation in company programs focused on energy efficiency and conservation measures
• Determine availability of service
• Apply standard cost guide information to give customers general cost estimates for new service, rewire, relocation, deactivations, removals, etc
• Determine need for site visit and assign design or site visit to appropriate personnel
• Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if a job is design or non-design
• Provide answers to technical questions from construction crews, customers, etc
• Identify options and alternatives to customer requests for service work
• Perform gas energy audits and apply economic models for gas sales and gas main estimates
• Share locations for potential new building sites, pool or deck sites, drain tile locations, etc
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises
• Respond to meter requests or removals and prepare documents for meter-related tasks