Residential Energy Services Consultant

About the role

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Watertown, Wisconsin location. This position is represented by (enter Union Label).

As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold‑off clearances, removals (permanent and temporary), cut‑offs, metering, client jobs, and billing inquiries for gas and electric customers.

Responsibilities

• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, service concerns.
• Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
• Consult with customers on service options and corresponding prices.
• Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
• Coordinate installation with internal and external resources, negotiate timelines and required‑by dates.
• Request plot surveys, boundary lines and other missing information on work request.
• Manage customer contact and expectations for service delivery by identifying/resolving potential issues to completion.
• Proactively manage internal work requests by identifying/resolving potential issues to completion.
• Provide notification for planned outage to affected customers.
• Respond to rate evaluations, bill inquiries, and various service functions.
• Initiate customer referrals and promote participation in company programs, energy efficiency, and conservation measures.
• Determine availability of service.
• Apply standard cost guide information to give customers general cost estimates for new service, rewires, relocations, deactivations/removals, etc.
• Determine need for site visit and assign design/site visit to appropriate personnel.
• Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non‑design.
• Provide answers to technical questions from construction crews, customers, etc.
• Identify options and alternatives to customer requests for service work.
• Perform gas energy audits and apply economic models for gas sales/gas main estimates.
• Share locations for potential new building, pool/deck sites, drain tile location, etc.
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
• Respond to meter requests/removals and prepare related documents.