Residential Energy Efficiency Account Manager

About the role

To support the launch and delivery of South Carolina’s Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEAR) programs, we are seeking an Account Manager to train, onboard, and manage participating contractors across the state.

Responsibilities

• Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines
• Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs
• Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations
• Maintain contractor performance, participation trends, application quality, and adherence to program processes
• Coverage of contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide
• Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed
• Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards
• Review project documentation and support accurate rebate application submissions in accordance with program guidelines
• Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery

Requirements

• High School Diploma and 4+ years of related work experience OR Bachelor’s degree 1+ years of related work experience AND 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting

Qualifications

• Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

Skills

Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs

Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements

Experience delivering contractor trainings, webinars, office hours, or technical assistance

Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation

Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders

BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

Benefits

Although the posted range below is broader, this position is anticipated to offer a base salary in the $70,000–$75,000 range.

Pay

The pay range for this position based on full-time employment is: $60,940.00 - $103,598.00