Residential Construction- Client Solutions Manager

About the Role

This is a client-facing leadership role inside our residential preconstruction department. You'll guide homeowners from the moment they sign a preconstruction agreement through design development, budget alignment, contract execution, and ultimately into construction. Your responsibility isn't simply closing a deal—it's creating an exceptional client experience that results in homeowners choosing CASK as their builder. The ultimate measure of success is the percentage of preconstruction clients who move into construction, with a target retention rate of 85%.

Responsibilities

You'll own everything the client experiences throughout preconstruction, including:

• Building trusted relationships from preconstruction agreement through signed construction contract
• Leading design, budget, and contract alignment meetings
• Guiding homeowners through budget decisions, financing conversations, and construction tradeoffs
• Maintaining project momentum through consistent communication and proactive follow-up
• Presenting construction agreements and collecting deposits
• Creating a seamless handoff to the Construction Project Manager and Superintendent

You won't own estimating, subcontractor pricing, or internal project setup—our specialized teams handle those. Your focus is on building relationships, creating confidence, and helping homeowners choose to build with CASK.

What Success Looks Like

Success is measured by the quality of relationships and your ability to help homeowners confidently move forward. Key performance metrics include:

• Construction Agreements Executed
• Preconstruction-to-Construction Conversion Rate (Target: 85%)
• Client Meeting Timeliness
• Same-Day Meeting Recap Completion
• Client Communication & Follow-Up
• Customer Satisfaction (NPS)
• Quarterly Bonus tied directly to conversion performance

Requirements

• Residential construction, residential remodeling, custom home building, or design-build experience
• Confidence discussing construction methods, budgets, and feasibility
• A proven track record in consultative, relationship-based sales
• Excellent communication and follow-through
• Strong organization and CRM/Buildertrend experience
• Ability to confidently guide clients through difficult decisions while maintaining trust

About Us

CASK Construction is a St. Petersburg-based residential construction company built on craftsmanship, clear communication, and a best-in-class owner experience. We’re growing fast, with strong systems, high standards, and a team that takes pride in doing things the right way. Our culture is built for high performers who want ownership, balance, and a team they enjoy working with.

We value people who are self-motivated, organized, and collaborative, and who consistently deliver on commitments. You’ll be expected to exceed customer expectations through strong follow-through, maintain accurate budgets and schedules, build realistic plans, and keep projects moving with drive and persistence. You’ll also be someone who involves others, leverages the team’s expertise, and stays calm, empathetic, and professional with clients, especially during stressful moments.

You'll thrive in this role if you naturally enjoy connecting with people, asking thoughtful questions, and helping others make confident decisions. You're energized by conversations, not transactions, and balance empathy with accountability while staying organized without losing the personal touch.