Residential Coach

About the role

Thompson was founded in 1886 as an orphanage and has since expanded its services to cover multiple states including North Carolina, South Carolina, Florida, Tennessee, and Kentucky. Thompson operates under three main domains: prevention, mental health services, and foster care. All programs are trauma-informed and evidence-based, aiming to build resilience in clients (ages 0-18) and their families.

Responsibilities

• Monitor and support residential care staff in completing training and implementing best practices.
• Facilitate, direct, and support programmatic activities with clients, alongside residential care staff.
• Conduct effective orientation and continuous training for both new and experienced staff.
• Maintain open communication channels and keep leadership informed about client and staff support needs.
• Conduct regular team meetings to monitor staff performance and client progress, and crisis intervention.
• Ensure high-quality documentation by residential care staff and promote accountability.
• Foster an open and trusting environment that values teamwork and collaboration.
• Demonstrate exceptional ethics, integrity, and emotional intelligence in interactions with clients, peers, and leadership.
• Complete training and become a certified trainer in Thompson's trauma-informed practice models.
• Apply trauma-informed practices and principles when interacting with clients, peers, and leadership.
• Absolutely ensure adherence to the program schedule to maintain engagement among youth and staff.
• Proactively manage the safety of the environment by strictly following health and safety policies and procedures.
• Continuously provide training, guidance, coaching, and modeling to all staff in the milieu.
• Comply with the agency's Continuous Quality Improvement (CQI) process to meet program data and outcome goals.
• Serve as a role model for professionalism, positivity, and teamwork across the organization.
• Able to properly & effectively communicate with internal and external clients and partners on all levels of the organization.
• Absolutely assist in planning annual events, projects, and activities to fulfill departmental needs.
• Be available for on-call responsibilities and step in for coverage when required.

Requirements

• Must have valid Driver’s License.
• Meet any credentialing, licensing, and privileging standards as it pertains to the program(s).
• Minimum one year’s of experience working with children and youth.
• Bachelor’s degree required in health and human services or social work is preferred.
• Verified to meet AP credentialing status, QP status preferred.
• Exposure to leadership/management experiences either through short term project management, implementation of a new initiative, coordination, training, or actual leadership positions.
• Displays the capacity/coachability for future growth and development as a leader.
• Demonstrate excellent written, oral communication, organization, and time management skills and leadership qualities.

Qualifications

• Physical demands: While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception. Employees will perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs and lifting of individuals, which requires strength, coordination, endurance, and agility. Employees must be able to safely engage in physical interventions when circumstances require, for the safety of the client, other clients, staff, and/or visiting individuals. The employee must be agile enough to control and rapidly extricate him/herself and children and youths from buildings in case of an emergency. The employee must be capable of running a distance as required in the apprehension of a fleeing youth.
• All residential staff must pass a Therapeutic Crisis Intervention (TCI) training and demonstrate proper physical Therapeutic techniques and holds.

What this position offers

• Starting Pay Range: $19.00-$23.00 hourly
• Fantastic full-time benefits...
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Physical Demands and Work Environment Characteristics

• While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception. Employees will perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs and lifting of individuals, which requires strength, coordination, endurance, and agility. Employees must be able to safely engage in physical interventions when circumstances require, for the safety of the client, other clients, staff, and/or visiting individuals. The employee must be agile enough to control and rapidly extricate him/herself and children and youths from buildings in case of an emergency. The employee must be capable of running a distance as required in the apprehension of a fleeing youth.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Who are the right fit?

• You have a passion for working with youth & developing other team members
• You enjoy knowing you’re making an IMPACT on the lives of others
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you

Equal Opportunity Employer

Thompson participates in E-Verify.