Residential Case Manager Supervisor

Summary

Baptist Children's Homes of NC, Inc. provides residential cottage homes where professionally-trained Cottage Parents care for children in a Christian, family environment. As a Christian nonprofit organization, BCH is nationally-accredited and uses CARE, a trauma-informed model to help children find healing. The Residential Case Manager Supervisor must demonstrate the institution's purpose, philosophy, policies, and procedures.

Qualifications

• A minimum of 25 years of age
• MSW or equivalent human services master's degree and two years of full-time paid work experience in supervision of family services, or a bachelor's in human services and four years of experience
• Personal qualities and competence to make a positive contribution to the agency's programs
• The appropriate knowledge and skills necessary to fulfill his/her responsibilities
• Ability to adhere to the BCH Code of Conduct and the Code of Ethics of their discipline
• Mandatory qualifications for employment as outlined in the agency's personnel policies
• Able to identify with and embrace the agency’s philosophy, purpose, and spiritual emphasis

Essential Duties and Responsibilities

• Serves under the direct supervision of the Regional Director or Director of Family Work or equivalent role
• Prepares for and participates in weekly scheduled supervisory conferences
• Takes the responsibility for discussing differences in opinions and in sharing feelings with supervisor
• Shows initiative and creativity by applying information and insights gained from the supervisory conferences
• Participates with the Regional Director or Director of Family Work in the employment and retention of qualified staff
• Assumes or delegates caseload responsibilities until staff is hired
• Reviews each assigned employee’s evaluation and recommends pay increases, advancements in position, and/or the need for termination of employment
• Participates in area recruiting opportunities and makes area needs known to the community
• Supervises assigned case managers
• Evaluates the work of supervisees at the end of the 90-day orientation and training period of employment, annually, and at the time of transfer or termination of the employee’s employment
• Maintains a personnel file for each employee under his/her supervision
• Gives consideration to and/or approval for personal leave, emergency leave, sick leave, vacation, requisitions, conference attendance, and keeps Director apprised as needed
• Plans for and maintains an ongoing training program for the case management staff for the purpose of developing and cultivating skills and for advancing practice methods
• Schedules and presides over meetings of the case management staff
• Maintains a caseload as needed to keep caseloads balanced among case management staff
• Functions within the guidelines of the agency and the Program of Intentionalized Services
• Represents the Institution’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner
• Participates in planning and implementing an area calendar and special events

Professionalism / Teamwork

• Knowledge of and support for the roles of cottage teams
• Respect for the right of the team to be involved with the child and his/her family
• Participation in team meetings and other staff meetings as needed to review pertinent developments and share strategies
• Sharing of information necessary for cottage and case decision making
• Researching and conducting staff training on appropriate subjects as assigned
• Leadership to supervisees and participation in the area management team
• Respect for the cultural and socioeconomic diversity of staff members and children in care and striving to create a positive relationship within BCH
• Participation in the agency's Performance Quality Improvement (PQI) program as needed

Clients

• Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate services as needed
• Supports the custodian in being responsible in the parental role during the child’s placement
• Demonstrates a working knowledge of intervention skills in family systems approach
• Responsible for seeing that complete case records are properly maintained on each family receiving services
• Ensures that case management staff provides maximum services to the clients in residential and emergency care services
• Participates in all admission and discharge planning
• Knows the status of pending application for services
• Makes case assignments
• Participates in team meetings to ensure focus of plan of service is reviewed and team strategies are developed
• Gives general direction to, and acts as a consultant in, the formulation and implementation of plans of service
• Maintains a system to enable quick communication and retrieval of information about essential matters of a case in the absence of a staff member

Record Keeping

• Keeps all case files and documentation of activities current
• This includes but is not limited to: Plans of Service, Plan of Service Reviews, Progress Notes, Outcome Measures, Discharge/Transfer Summaries
• Aids the Regional Director in the computation of statistics related to inquiries, applications for service, children in care, vacancies, and the preparation PQI reports

Knowledge and Training

• Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of family systems, residential child care, and programs for children and families and guide staff in their use
• Achieved the level of professional expertise to serve as a mentor to others
• Demonstrates the ability to serve as a model, teacher, coach and/or peer consultant to staff
• Handles all general correspondence related to area case management and clarifies and interprets the agency’s program to various agencies and the public
• Adheres to all licensing standards and COA standards for accreditation

Equipment

• Ability to operate standard office machines such as copier, computer, fax, calculator, etc.
• Ability to work within Microsoft, Kaleidacare, Paycor, Excel and Word software programs
• Maintains adequate equipment and supplies for the assigned department to function

Languages Skills

• Ability to read, write and complete necessary documentation
• Ability to effectively present information and respond to questions from clients, customers, resources and the general public

Contact With Others

• Regular contact with children, families, supervisors, subordinates and staff from other departments, furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid friction and obtain cooperation
• Contacts outside of the agency where improper handling of situations may adversely affect the agency’s image
• Will be required to represent the agency to various individuals, groups, and publics in a positive and professional manner

Mental / Visual / Auditory Demands

• Interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions

Confidential Data

• Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment

Physical Demands

• Reasonable accommodations must be made to enable the individual with disabilities to perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to sit, talk and hear
• Enters and exits vehicles without assistance
• Drives various vehicles
• The employee is occasionally required to stand, walk and reach with hands and arms
• Specific vision abilities required by this job include close vision, and ability to adjust focus

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions

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