Residential Case Manager Atwood Street $2500 retention bonus

Care New England Health System (CNE) and its member institutions is a trusted, integrated health care organization that fuels medical research, attracts top specialty-trained doctors, and provides innovative programs and services to support community health.

About the role

The Residential Case Manager provides clinical case management services to support and advance program goals through a high-quality, client-centered approach. They identify clients’ needs using a person-centered framework that addresses mental health symptoms as well as co-occurring disorders, and collaborate with clients to achieve the highest possible level of independence.

Responsibilities

• Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
• Work closely with the care team to align case management services with clients’ mental health treatment plans.
• Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
• Develop, present, and implement individualized care plans in collaboration with the care team, clients, and their families as appropriate.
• Provide support counseling for mental health issues, substance use disorders, and medical conditions.
• Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved; implement emergency protocols when required.
• Assist clients with daily activities and life skills through modeling and education to promote independence, including medication management and budgeting.
• Supervise clients self-administering medications while using the 6 Rights of Medication Self-Administration.
• Assist and monitor group home clients with medical interventions and hygiene needs; conduct daily room/unit inspections.
• Provide and maintain a home atmosphere; assist in the development and implementation of socialization and recreational activities within the group home, in the community, and by attending Day Program groups.
• Negotiate and schedule appointments for clients within The Center and with community partners (Social Security Supplemental Insurance, SNAP, Advocates Office, Medical Doctor, etc.).
• Connect clients to community resources, including social services, transportation, and financial assistance programs.
• Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
• Maintain and promote family contacts and relationships; provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
• Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others; perform crisis intervention and risk management as needed.
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
• Prepare reports and documentation for audits and program evaluation; ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Develop professional relationships with Day Program staff; foster cooperative relationships with staff, clients, and community partners.
• Transport clients safely to appointments and activities as needed.
• Enter Work Request Orders for facility-related issues as needed and communicate such to the department team.
• Attend trainings and case presentations; serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• High School diploma or GED required.
• Minimum 1 to 3 years of experience in a behavioral health setting; experience in residential facilities preferred.
• Valid driver’s license, registration, current inspection, and insured automobile.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Excellent communication skills, both verbal and written, to collaborate with multidisciplinary teams.
• Strong organizational, problem-solving, and time management skills.
• Proficiency in documentation and electronic record-keeping systems, including electronic medical records.
• Ability to travel within the community with reliable transportation.
• Able to work flexible hours, including evenings, weekends, holidays, and during inclement weather, as well as cover the program for 24-hour coverage when unforeseen circumstances arise.
• Work environment is a residential setting for adults with severe psychiatric illness requiring 24/7 monitoring.
• Bilingual preferred; for positions designated as bilingual, proficiency in the required language is mandatory, and the language assessment must be passed within 30 days of starting the role.