Residential Case Manager

Position Summary

The Case Manager works collaboratively with counselors to provide comprehensive case management services to patients/clients of WestCare diagnosed with substance use disorders, mental health conditions, or co-occurring disorders. This role ensures clients receive coordinated, recovery-oriented care, helping them access resources, overcome barriers, and achieve their treatment goals.

Essential Job Functions

• Educate and refer patients to community agencies and businesses that appropriately address the patients’ needs for food, clothing, shelter, employment transportation, etc.
• Utilize and manage Electronic Health Record (EHR) systems for data entry and client information tracking, ensuring program alignment.
• Affiliate with clients to establish or re-establish support systems within their community.
• Facilitate client groups as directed.
• Conduct client screenings and assessments.
• Act as advocate on behalf of the patient to improve access to the services needed.
• Participate in clinical staffing decisions regarding the patients’ current strengths and resources and their need for additional resources.
• Complete documentation to services on provided forms in a timely manner.
• Provide input into the patient’s treatment needs and disposition.
• Affiliate with other WestCare staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community.
• Embrace and embody mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• Perform other duties as assigned, per programmatic needs.

Essential Qualifications

• Ability to work collaboratively with others in a manner that is pleasant and professional.
• Ability to work well in a team environment.
• Ability to exercise good judgement and discretion.
• Strong Microsoft Office Suite experience required.
• Ability to complete work tasks within scheduled work hours.
• Excellent verbal skills and written communication skills.
• Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.

Education and/or Experience

• Bachelor’s degree in human services field required.
• CAP preferred.

About WestCare

Since 1973, WestCare has provided health and human services with a commitment to delivering high-quality and cost-effective services that empower people to transform their lives. Proudly serving sixteen states, three U.S. territories, the Dominican Republic and the Republic of Palau, WestCare's service domains include Mental Health & Wellness, Treatment & Rehabilitation, Criminal Justice, Veteran Services, Housing Opportunities, Education & Prevention, Domestic Violence, Emergency Support, and more.

We are an Equal Opportunity Employer. Employment at WestCare is contingent upon successful completion of a pre-employment drug test, pre-employment physical and criminal background check.