Residential Case Manager

Agape of Appleton, a non‑profit human services agency providing residential support services to individuals with differing abilities, is seeking a full‑time Residential Case Manager to lead the Agape AFH program. Weekly open interviews are held on Thursdays from 9 am to 3 pm CT.

Key Responsibilities

• Provide inter‑intra agency case management.
• Develop, update, and implement Individual Support Plans (ISPs) and ensure individuals receive appropriate authorized care and services per contractual agreements.
• Maximize the social functioning of each individual by promoting community integration.
• Provide support and advocacy to safeguard the human and civil rights of each individual while fostering dignity and self‑worth.
• Guide direct care staff and support individuals when challenging behaviors occur.
• Provide crisis response as needed.
• Lead and guide direct care staff, including training, coaching, mentoring, and performance management.
• Provide direct care support to individuals based on program needs and staffing levels.
• Program currently has three participants but can support four.

Qualifications

• Associate degree in a health‑care related field, or a Bachelor’s degree with experience in a health‑care related field.
• At least two years of previous management experience (preferred).
• Experience working with individuals in a group‑home setting (a plus).
• Must be at least 21 years of age.
• Valid driver’s license with an excellent driving record.
• Mentally and physically capable of assisting participants based on their needs.
• Ability to use sound judgment in carrying out written and oral direction.
• Ability to generalize and apply information in a variety of circumstances to maintain consistent support, especially during emergencies.
• Flexibility and adaptability in hours of work, environments, and situations.
• Ability to encourage and promote personal growth and development in others.
• Sufficient experience/education to meet the position requirements or the ability to acquire and maintain such requirements through training per agency and regulatory standards.
• Must be legally authorized to work in the United States; visa sponsorship is not offered.
• Must pass a pre‑employment physical, TB test, and background checks.

Pay and Benefits

• $22.00 to $26.00 per hour, plus overtime for hours worked in excess of 40 per week.
• A wide variety of health‑insurance plans to choose from, including $0‑premium options.
• Low‑cost dental, vision, short‑term disability, and life‑insurance plans.
• Flexible spending and health‑savings accounts.
• 403(b) retirement plan.
• Three weeks of vacation and six days of PTO in the first year of employment.
• Paid training and continuing education.
• Kind, supportive, and diverse work environment.