Residential Aide Supervisor (Baxter Safe Haven)

About the role

The Baxter Safe Haven provides transitional housing to adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

Responsibilities

• Oversee Residential Aids and ensure safe, consistent operations within Baxter Safe Haven, a 24-hour program.
• Support daily shelter operations.
• Supervise staff.
• Maintain accurate documentation.
• Ensure compliance with agency policies and the requirements of the New York City Department of Homeless Services (DHS).

Requirements

• Reports to the Program Director and works closely with the Assistant Program Director to ensure effective program operations and resident safety.
• Supports a 24-hour Safe Haven program and requires schedule flexibility.
• Primary schedule: Sunday – Thursday, 4:00 PM – 12:00 AM.
• Shifts may occasionally vary to support program operations, including Day shifts (7:00 AM – 3:00 PM), Midday shifts (12:00 PM – 8:00 PM), and Overnight shifts (11:00 PM – 7:00 AM).
• Flexibility is required to ensure adequate supervision and coverage across all shifts.
• The schedule may be modified at the discretion of program leadership based on operational needs, staffing coverage requirements, or program demands.

Qualifications

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.