Residential Aide Supervisor

About the role

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process. Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

The Residential department at Mainspring Recovery is vital to the day-to-day operation of our programs. RAs interact with our clientele more than any other department; therefore, customer service must remain exemplary, professional boundaries must be always respected, and strict adherence to the Code of Ethics is required.

Responsibilities

• Supervision and Team Management: Oversee the residential aide team, providing guidance, support, and training to ensure consistent delivery of quality care.
• Direct Client Support: Develop and maintain a compassionate and empathetic rapport with clients, providing emotional support throughout their recovery journey. Assist clients with their daily activities, including hygiene routines, meals, and recreational activities. Encourage and promote clients' participation in therapeutic programs and support group sessions.
• Safety And Security: Maintain a safe and secure environment for both clients and staff, adhering to facility policies and protocols. Monitor clients' behaviors and activities, promptly addressing any safety concerns or potential risks.
• Crisis Intervention And Conflict Resolution: Utilize crisis intervention techniques to de-escalate potential conflicts or challenging situations that may arise among clients. Collaborate with the clinical team to create personalized crisis intervention plans for individual clients.
• Record Keeping And Documentation: Maintain thorough and accurate client records, documenting progress, incidents, and any relevant information. Keep daily logs, incident reports, and other required documentation up to date.
• Communication And Collaboration: Facilitate effective communication between the residential aide team, counselors, therapists, and medical staff to ensure cohesive client care. Participate in team meetings, sharing insights and observations to support comprehensive treatment planning.
• Support Group Facilitation: Assist in organizing and facilitating support group sessions, promoting engagement and fostering a sense of community among clients.
• Facility Operations: Collaborate with the facility management to ensure smooth daily operations, including inventory management and ordering necessary supplies.
• Compliance And Ethical Conduct: Ensure compliance with all relevant regulations, ethical standards, and facility policies related to client care and confidentiality. Demonstrate a high level of integrity