Residential Aide: Bilingual (Spanish & English)

Responsibilities

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
• Facilitate resident new admissions and move outs
• Generate and submit nightly rosters and file all documentation relating to shift coverage
• Provide a professional greeting to all visitors and callers
• Ensure the lobby and front of the building are always cleared
• Prevent loitering in all areas within and surrounding the building in conjunction with security
• Assist with fire drills/emergency evacuations
• Assist custodial and security staff with the maintenance and security of the facility
• Distribute mail to families
• Affiliate with room check and hourly rounds
• Affiliate with the food distribution process including receiving food delivery
• Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors
• Perform other job-related duties as assigned

Qualifications

• High school diploma or equivalent or the equivalent combination of education and experience
• 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations
• Spanish/English bilingual fluency required
• Strong customer services background
• Problem solving skills
• Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner
• Possess sensitivity to the service population's cultural and socio-economic characteristics
• Ability to organize, multitask and prioritize duties and responsibilities efficiently
• Past applicable job experience may include, but is not limited to: City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant
• Must pass pre-employment qualifications of Cherokee Federal

Benefits

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.