Residential Aide

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. The Residential Aide assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Residential Aide orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarifies facility rules. Paul Hotel Family Shelter is located in Manhattan and serves families experiencing homelessness. Location: New York, NY 10001.

Responsibilities

• Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
• Manage bed assignments, collect census data, distribute client linens and supplies, escort clients to appointments - in the absence of a driver’s license, staff will escort clients via public transportation.
• Maintain knowledge of service models.
• Communicate with case management staff and perform assigned tasks related to model service delivery.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Drive agency vehicles to transport clients, staff and materials, if assigned.

Requirements

• High school degree or GED preferred
• At least two years of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
• Certifications that are required within 90 days of hire – VOA will cover the cost: CPR/First Aid, Front Handler's Safety Certification.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!