Residential Academy Administrator and Operations Coordinator

Academy Operations Coordinator role combines administrative duties, mentorship, and team support to create and maintain a healthy environment that fosters academic, athletic, and personal growth for student athletes. This position increases day-to-day efficiency and proactively addresses the team's basic needs, requiring flexibility and a deep understanding of student needs in relation to academy operations, budget constraints, and logistical parameters.

Responsibilities

• Operational Support: Assist with meal distribution for team travel, laundry, cleaning, locker room management, and maintaining cleanliness of accommodations, equipment, and other areas.
• Transportation: Be on call for impromptu driving duties, maintain communication with the transportation manager, and prepare accurate passenger lists for trips and events.
• Schedule Coordination: Actively participate in creating weekly schedules, itineraries, and calendars catering to student athletes and academy operations.
• Communication and Administrative Tasks: Respond promptly to texts, calls, and emails, update logs, maintain student athlete files, and complete paperwork and recaps on time.
• Student Athlete Support: Maintain regular availability to address student athlete needs and concerns.
• Crisis Management: Respond appropriately to student athletes in physical or emotional crisis through assessment, action, or referral to other staff members.
• Uphold Core Values: Ensure student athletes reflect the organization's core values on and off the field.
• Itinerary Communication and Collaboration: Communicate itineraries and their rationale to staff and other operating departments.
• Documentation: Provide accurate itineraries and recaps, update logs, maintain team travel or game day adjustments, and track student athlete progress.
• Exemplary Leadership: Lead by example, promote responsible behavior among student athletes, and support other staff members.
• Positive Role Model: Serve as a positive role model for staff and residents by avoiding questionable or unethical behavior.
• Confidentiality: Maintain confidentiality regarding budget, contract terms, staff, and student matters.
• Game Day & Team Travel: Proactively organize all aspects of athletes' care on campus and during away travel, including itineraries, meal planning (considering nutritional requirements, dietary restrictions, and budget), travel reservations (flights, hotels, coach buses), and safety checks (nightly room checks).
• All other duties as assigned.

Requirements

• Bachelor's Degree in a relevant field (e.g., Travel/Tourism, Exercise/Sports Science, Physical Education, Coaching). Master’s Degree is highly desirable.
• First Aid and/or CPR Certification.
• Player Care Certifications preferred (e.g., psychology, nutrition, strength & conditioning, sports performance).

Skills

• Computer Proficiency: Excel, Word, and Google Drive.
• Communication and Interpersonal Skills: Effective interaction with students, teachers, parents, and team members.
• Data and Reporting: Knowledge of data collection, report preparation, and presentation.
• Discipline and Crisis Management: Skill in handling crisis situations and administering student discipline.
• Event or Tournament Organization: Skill in organizing team travel, activities, and special milestone events.
• Mentorship and Leadership: Skill in mentoring and providing leadership to students.
• Problem-Solving: Skill in recognizing, analyzing, and developing solutions to problems related to team travel or residential student life.
• Program Coordination: Knowledge of operational procedures for game days and the student-athlete experience.
• Sports Knowledge: Essential understanding of sports.
• Confidentiality: Ability to maintain confidentiality and protect minors, especially with sensitive information.

Physical Requirements

• Ability to travel via coach bus or flight.
• Ability to walk the property, fields, climb stairs, stand for long periods, use both hands and arms, bend, and lift 50 lbs.